Carmen Kleeman
Jacksonville,Fl
Summary
Dynamic professional with expertise in quality control audits and a strong focus on continuous process improvement. Fully bilingual in English and Spanish, skilled in fostering teamwork and collaboration while delivering exceptional customer service. Proven abilities in data processing, database administration, payroll, and billing, complemented by a solid foundation in account management and client relations. Committed to enhancing customer experience through effective communication and strategic business development initiatives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager/HR Assistant
Wholesale Building Products
01.2024 - 01.2026
- Assisted with hiring processes and payroll management for over 260 employees. Supported company activities and networking initiatives.
- Oversaw maintenance of work logs and systematic organization of employee files to support HR functions.
- Implemented strategies to inspire employees, leading to remarkable increases in overall warehouse productivity.
- Provided comprehensive assistance to General Manager to enhance operational efficiency and workflow.
- Oversaw inventory management to ensure optimal stock levels.
- Supervised the coordination of incoming and outgoing shipments, maintaining inventory accuracy.
- Coordinated benefits enrollment initiatives, ensuring comprehensive coverage options for employees.
Senior Staffing Manager
Randstad USA
01.2020 - 01.2024
- Responsible for direct recruiting for our open positions at Chambersburg Randstad. Making calls and send texts as well as emails to get in contact with potential candidates for our jobs.
- Manage an average of 100 talent per day
- In charge of staffing quality candidates
- Pay roll
- Scheduling
- Compliance
- Building clients relationship in Sales
- Networking in business events
Project Manager
The HCI Group
01.2017 - 11.2020
- As Project Coordinator /Manager at The HCI Group, I am responsible for managing and coordinating Go-Live projects to ensure successful EMR implementations within various hospitals across the United States. Generally working out of the hospital command center, I work alongside senior hospital executives as a liaison between hospital leadership, HCI program managers and at-the-elbow EPIC support.
- Excellent communication skills
- Knowledge of hospital environment and how vital the workflows are to Epic processes
- The ability to identify the strongest team members and work with them to develop them as team leads
- Understands the importance of keeping the key stakeholders apprised of mission critical issues
- Create burn reports to help client track budget goal
- On-site management of at-the-elbow EPIC support
- On-site liaison between HCI Program Manager, HCI Leadership and the client
- Round floors at hospital to assess coverage needs and gather feedback from hospital personnel, doctors and clinicians regarding at-the-elbow EPIC support and track in current issues
- Manage schedule changes and reconciliations using Deputy timekeeping system
- Recruit and track at-the-elbow support using SmartSheets
- Provide command center support as primary contact for hospital executives for issue escalation, ticket tracking and resolution communications
- Use Microsoft Word, Excel and PowerPoint for all daily work functions
- GO- LIVE Projects
- Northwestern Hospital- Chicago Illinois
- Mayo Clinic – Rochester, MN – Multiple waves 2017 & 2018
- Barnes-Jewish St. Peters – St. Peters, MO
- Barnes-Jewish Christian Hospital – St. Louis, MO
- UMMS Hospitals – Baltimore- La Plata, Maryland
- Barnes-Jewish Missouri Baptist Medical Center – St. Louis, MO
- LCMC – New Orleans NOEH Hospital
- NYCHH – New York – Multiple waves across the state 2018 & 2019
- CCF Cleveland Hospital OH
- UNC APEX Hospital
Construction Office Manager
HuGus, INC
07.2016 - 01.2017
- Oversaw a large administrative team dedicated to design and construction support operations.
- Managed hiring processes for payroll personnel to ensure timely and accurate payroll management.
- Developed comprehensive proposals and cost estimates for prospective projects.
- Verified and tracked project deadlines to support seamless operations and maintain client satisfaction.
- Oversaw subcontractor selection processes to optimize project execution. Managed procurement of materials to ensure timely availability. Directed scheduling efforts to enhance project efficiency. Controlled project budgets and upheld quality standards throughout project lifecycles.
Compliance Manager /Human Resources
Path Medical, LLC
10.2014 - 03.2016
- Execute background Project management for Joint Commission Accreditation for Path Medical 21 clinic Injury rehabilitation offices and 2 MRI Centers.
- Creation and development of policies and procedures
- Management of Compliance Prevention and Inspection Audits
- Management and integration of quality and improvement programs
- Responsible for all background screening in AHCA, OIG, E-verify and physician credentialing.
- Management of all permits, licenses and certifications for all clinical staff locations.
- Record all incident reporting for all clinics
- Direct personnel, training, and labor relations activities
- Conduct orientations to foster positive attitude toward organizational objective
- Identify staff vacancies and recruit, interview, and select applicants
- Serve as a link between management and employees by handling questions, interpreting and administering contracts, and helping resolved work-related problems to foster positive environment.
Community Organizer /Political Relations
NCLR
06.2013 - 12.2014
- Developing relationship with local and State elected officials
- Track and analyze State bills
- Conduct polling and statistical analysis on voter issues
- Proposing a Bill to the Senate and House Legislative
- Coordinate community members to organize direct actions
- In charge of employees HR/Administrative
- Relationship with local business and chambers
- Daily data entry
- Develop Education Town Hall Meetings & Workshop
Investor Relations specialist
The QS Group
01.2014 - 10.2014
- Property Management- Commercial & Selected Luxury Residential
- Developing relations with foreigner investor
- Responsible for assisting Senior Associates with clients RFP
- Developing Marketing materials and clients request
- Relationship with State and Local Elected Officials
Community Organizer/Political Relations
Organize Now
04.2011 - 06.2013
- Mobilized community members to organize direct actions.
- Developing Community Leaders and memberships
- VAN Data Entry
- Developing relationship with Elected Officials and Funders
- Develop Education Town Hall Meetings & Workshop
Education
Hotel Management BS -
Rosen College of Hospitality
FL05.2004
Business Administration - undefined
Cameron University
OK06.1994
Skills
- Customer engagement
- Workplace efficiency management
- Strong organizational abilities
- Office management
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of report.
- Supervised team of 450 staff members.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
Affiliations
- PCC Northeast Florida Postal Customer Council
- Puerto Rican Chamber
Certification
HIPAA, Joint Commission & OSHA
Awards
Recognized by PCC for Making a Difference award, Recognized by the U.S. House of Representatives by Hon. Alan Grayson for her Leadership in the Community and service to the Hispanic Legislators to pass S.R 1722 a Florida State Resolution in support of CIR., Rosen Hotels Customer Service Pillar Award
Training
- CPR, Leadership Academy, Microsoft Project Training, Florida Notary EE 204414
- Microsoft Office, NAHB Political Operation Microsoft 365, Outlook, Excel, Cisco Jaber, ML CORE Essentials, Sandler For Staffing Manager, Cybersecurity and Data Privacy Getting Things Done- Post Program
Languages
English
Native or Bilingual
Timeline
Office Manager/HR Assistant
Wholesale Building Products
01.2024 - 01.2026
Senior Staffing Manager
Randstad USA
01.2020 - 01.2024
Project Manager
The HCI Group
01.2017 - 11.2020
Construction Office Manager
HuGus, INC
07.2016 - 01.2017
Compliance Manager /Human Resources
Path Medical, LLC
10.2014 - 03.2016
Investor Relations specialist
The QS Group
01.2014 - 10.2014
Community Organizer /Political Relations
NCLR
06.2013 - 12.2014
Community Organizer/Political Relations
Organize Now
04.2011 - 06.2013
Business Administration - undefined
Cameron University
Hotel Management BS -
Rosen College of Hospitality