Carmen Labra
Summary
Highly motivated professional with 7+ years of experience impacting positive organizational outcomes through customer service, business development, leadership, and sales. Confident in ability to collaborate with cross-functional teams to solve complex problems. Committed to continuous improvement and contributing to team success.
Overview
5
5
years of professional experience
Work History
Tri-Brand Station Manager
Enterprise Holdings
09.2020 - 01.2024
- Coached and developed several employees that led to managerial promotions and customer service satisfaction
- Navigated challenging situations and approached problems from multiple angles to find most effective solutions
- Assisted in managing branch receivable, negotiating payment plans and collect difficult account receivable
- Implemented marketing tactics and strategies that grew fleet by 20% in the third quarter of 2022 fiscal years
- Achieved #1 spot in customer service score twice in a row for the months of October and November 2022.
Management Trainee
Enterprise Holdings
12.2019 - 09.2020
- Achieved monthly sale goals and management program
- Supported team and team goals by actively participating in all sales meetings and training programs assigned
- Proactively contribute to improve daily branch operations and mentoring new employees
- Achieved 94% customer service score during holidays without a Branch Manager
- Obtained 8 top sales achievement awards within 11-month qualifier.
Recruiter
SPORTS FOR LEARING
08.2018 - 08.2019
- Developed and implemented recruiting strategies and sourcing techniques to target and hire candidates, drive traffic to company career page, advertise opening, and evangelize company culture
- Lead the full recruitment life- cycle, from interview preparation, offer and on-boarding
- Partner with Regional Manager to support hiring of over 100+ employees
- Increased hiring through networking and recruitment activities.
Education
Bachelor’s - Psychology
Cal State University- Monterey Bay
Skills
- Bilingual – Spanish
- People Leadership
- Customer Relations
- Business Development
- Relationship Building
- Contract Negotiations
- Account Management
- Talent Development
- Marketing Strategy
- Operations Management
References
UPON REQUEST
Timeline
Tri-Brand Station Manager
Enterprise Holdings
09.2020 - 01.2024
Management Trainee
Enterprise Holdings
12.2019 - 09.2020
Recruiter
SPORTS FOR LEARING
08.2018 - 08.2019
Bachelor’s - Psychology
Cal State University- Monterey Bay
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