Carmen Lane
Des Moines,IA
Summary
Accomplished National Catastrophe Adjuster Spec II at Nationwide, adept in Estimating Software and Effective Communication. Spearheaded initiatives reducing claims processing time and developed risk mitigation strategies, enhancing accuracy and efficiency. Proven track record in Claims Investigation and fostering cross-functional teamwork, significantly improving operational outcomes and customer satisfaction.
Overview
12
12
years of professional experience
Work History
National Catastrophe Adjuster Spec II
Nationwide
07.2021 - Current
- Reduced turnaround time for claims processing by implementing streamlined procedures and adopting advanced technologies.
- Streamlined the estimation process using advanced software tools like Xactimate for more accurate cost projections.
- Developed risk mitigation strategies to minimize potential future losses for both policyholders and insurance companies.
- Exercised proper judgment and decision-making to analyze claims exposure and determine proper course of action.
Centralized Property Adjuster
Nationwide
09.2015 - 07.2021
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Scoped and photographed properties for defects and damage.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
Claims Customer Service Representative
Nationwide
12.2014 - 09.2015
- Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
- Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
- Streamlined claims processing for quicker resolutions, utilizing thorough investigation techniques and attention to detail.
- Enhanced customer satisfaction by efficiently resolving claims and addressing policyholder concerns.
Loss Pervention
JCPenney
02.2012 - 12.2014
- Developed strong relationships with law enforcement agencies, facilitating cooperation during investigations and prosecutions.
- Reduced financial losses by implementing effective risk management policies and procedures.
- Identified areas requiring improved security measures through routine site assessments at various locations.
- Evaluated current security measures, recommending improvements to minimize vulnerabilities in physical locations and digital systems.
Education
Associate of Arts - Criminal Justice
Ellsworth Community College
Iowa Falls, IASkills
- Estimating Software
- Claims Investigation
- Damage Assessment
- Property Inspection
- Time Management
- Staff Training and Development
Timeline
National Catastrophe Adjuster Spec II
Nationwide
07.2021 - Current
Centralized Property Adjuster
Nationwide
09.2015 - 07.2021
Claims Customer Service Representative
Nationwide
12.2014 - 09.2015
Loss Pervention
JCPenney
02.2012 - 12.2014
Associate of Arts - Criminal Justice
Ellsworth Community College
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