Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Carmen Little

Charlotte,NC

Summary

Driven and motivated Transportation Manager that is very service and deadline focused. Experience in mediating and yet obtaining customer as well as business needs. Always in the mindset of improving the process.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

RC Moore Inc.
06.2024 - Current
  • Verified all orders were covered and accurately scheduled in the system to maintain on-time performance.
  • Addressed any customer concerns as well as advised them on any discrepancies.
  • Kept records on day to day driver interactions.
  • Generated orders for warehouse operations team

Transportation Area Manager

Chewy
05.2022 - 03.2024
  • Dispatched and monitored all regional Chewy Fulfillment Service loads
  • Provided leadership for transportation coordinators, switcher drivers as well as CDL drivers to meet FC operational needs
  • Setup scheduled and accepted load tenders for internal Inbound and Outbound loads in eastern region
  • Administered the safety, training and certification of the switcher program
  • Trained, supported and coached Transportation Coordinators to meet all safety, quality and productivity metrics (recordable incidents, CPT compliance, trailer close compliance, not tenders, UOM, BOLs and Trailer status reporting)
  • Supported the local carrier relationship by providing daily service, quality feedback and addressed any operational issues
  • Approved payroll as well as vendor invoices

Transportation Coordinator

Chewy
03.2020 - 05.2022
  • Ensured that freight was loaded properly for shipment to customers
  • Worked with Operations and local delivery vendors to make sure adjustments were made to process to ensure 100% delivery service was maintained
  • Acted as a SME on the shipment process while partnering with operations department to make sure of success
  • Audited, documented and addressed any delivery issues that were noticed during audit

Sortation Associate

Amazon
06.2017 - 10.2020
  • Trained new hires on every aspect of being a sortation associate
  • Sorted packages coming in from fulfilment centres by zip code as well as delivery truck number
  • Used automated palletizing machinery for block packing product
  • Repackaged or systematically resent damaged products

Education

Bio psych

Fayetteville State University
01.2012

Skills

  • Microsoft Office
  • Excel
  • High Jump
  • OTM
  • Kober
  • Tableau
  • ELDs
  • DOT regulation
  • SQL
  • Scheduling

Awards

  • Act as an Owner Award 2023 - CLT1 Operations
  • Act as an Owner Award 2023 - Corporate Supply Chain

Timeline

Customer Service Representative

RC Moore Inc.
06.2024 - Current

Transportation Area Manager

Chewy
05.2022 - 03.2024

Transportation Coordinator

Chewy
03.2020 - 05.2022

Sortation Associate

Amazon
06.2017 - 10.2020

Bio psych

Fayetteville State University

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Carmen Little