Carmen L. Lariviere, RPH
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Retail & Ambulatory Pharmacy Servies Manager
Baystate Medical Center
2019 - 12.2025
- Developed and implemented strategic initiatives to streamline workflows and improve staff productivity.
- Oversaw departmental operations to enhance patient care delivery and service efficiency.
- Mentored junior managers, providing guidance on best practices and leadership development.
- Facilitated training sessions for staff on new protocols and technology implementations.
- Established key performance indicators to track progress towards departmental objectives and quality standards.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Lead Pharmacist and Manager of Record
Baystate Pharmacy
01.2013 - 2019
- Completes pharmacy operational requirements by organizing and directing staff pharmacists and technicians in the workflow process.
- Complies with state and federal drug laws as regulated by the Massachusetts Board of Pharmacy.
- Maintain accurate annual stock inventory, and drug records of Schedule C-II through C-IV.
- Provide professional and valuable feedback for employee yearly evaluations.
- Improve morale of coworkers by rewarding good work performance, leading by experience.
- Oversaw daily pharmacy operations, ensuring compliance with regulations and standards.
- Mentored and trained junior pharmacists on best practices and medication management.
Staff Pharmacist
Baystate Pharmacy
03.2006 - 10.2013
- Consult with physicians and patients with regards to medication dosage, drug interaction, disease management and potential side effects of prescriptions for use.
- Dispense and compound prescriptions, dosing information, and directions for use while maintaining accurate patient records.
- Interact with insurance providers concerning billing/reimbursement issues.
- Oversee technicians on the day to day operations of prescription filling, ordering and patient check out.
Floater Pharmacist
Baystate Medical Center Pharmacies
06.2003 - 03.2006
- Staff pharmacist at Brightwood, and High St Clinic Pharmacies, North Campus and 3300 Main St pharmacies.
Education
Bachelor Of Science In Pharmacy -
Massachusetts College Of Pharmacy
Boston, MA01.2002
Skills
- Microsoft Office Suite, RX30, Macrohelix, Tracelink, RMS register system
- Complex Problem-solving
- Staff training and development
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
Accomplishments
- Over 25 years of pharmacy experience in the area of clinical and retail settings.
- Respected leader able to train and manage staff pharmacists, pharmacy students, and technicians.
- Role model, teacher and coach for pharmacy students through the preceptor program.
- Dedicated to providing quality patient care, fast and accurate medication dispensing for over 25 years.
- Key note speaker at High School College Fairs educating students on pharmacy career opportunities.
Certification
- Pharmacist License #PH25635 (Commonwealth of Massachusetts)
- CPR / BLS Certified Healthcare Provider (American Heart Association)
- Pharmacy-Based Immunization Delivery Certificate (American Pharmacist Association)
- Delivering Medication Therapy Management Services (American Pharmacist Association)
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Lead Pharmacist and Manager of Record
Baystate Pharmacy
01.2013 - 2019
Staff Pharmacist
Baystate Pharmacy
03.2006 - 10.2013
Floater Pharmacist
Baystate Medical Center Pharmacies
06.2003 - 03.2006
Retail & Ambulatory Pharmacy Servies Manager
Baystate Medical Center
2019 - 12.2025
Bachelor Of Science In Pharmacy -
Massachusetts College Of Pharmacy
Pharmacist of the Year 2020 - Baystate Medical Center
Baystate Medical Center