Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carmen Machado

Sunnyside,NY

Summary

Dedicated customer service professional with a proven track record in cash management and complaint resolution. Committed to enhancing customer satisfaction through reliable and focused service.

Overview

14
14
years of professional experience

Work History

Customer Service Cashier

Gata Golosa Restaurant
Astoria, NY
06.2021 - Current
  • Processed customer transactions accurately using point-of-sale systems.
  • Handled cash and credit payments while ensuring compliance with financial protocols.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of the cashier area to enhance operational efficiency.

Customer Service Representative

Intel Broker
Guayaquil, Ecuador
04.2012 - 02.2015
  • Managed customer inquiries via phone, email, and chat to ensure timely resolutions.
  • Developed training materials for new hires to enhance onboarding experience.
  • Collaborated with cross-functional teams to improve service processes and customer satisfaction.
  • Analyzed customer feedback to identify trends and recommend service enhancements.

Education

Bachelor of Business Administration - Commercial Engineering

Universidad Católica Santiago De Guayaquil
Guayas, Ecuador
04.2022

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Customer complaint resolution
  • Cash management
  • Customer focus

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Customer Service Cashier

Gata Golosa Restaurant
06.2021 - Current

Customer Service Representative

Intel Broker
04.2012 - 02.2015

Bachelor of Business Administration - Commercial Engineering

Universidad Católica Santiago De Guayaquil
Carmen Machado