Dedicated customer service professional with a proven track record in cash management and complaint resolution. Committed to enhancing customer satisfaction through reliable and focused service.
Overview
14
14
years of professional experience
Work History
Customer Service Cashier
Gata Golosa Restaurant
Astoria, NY
06.2021 - Current
Processed customer transactions accurately using point-of-sale systems.
Handled cash and credit payments while ensuring compliance with financial protocols.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Maintained cleanliness and organization of the cashier area to enhance operational efficiency.
Customer Service Representative
Intel Broker
Guayaquil, Ecuador
04.2012 - 02.2015
Managed customer inquiries via phone, email, and chat to ensure timely resolutions.
Developed training materials for new hires to enhance onboarding experience.
Collaborated with cross-functional teams to improve service processes and customer satisfaction.
Analyzed customer feedback to identify trends and recommend service enhancements.
Education
Bachelor of Business Administration - Commercial Engineering
Universidad Católica Santiago De Guayaquil
Guayas, Ecuador
04.2022
Skills
Customer service
Customer satisfaction
Reliability and punctuality
Patience and composure
Customer complaint resolution
Cash management
Customer focus
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Cashier
Gata Golosa Restaurant
06.2021 - Current
Customer Service Representative
Intel Broker
04.2012 - 02.2015
Bachelor of Business Administration - Commercial Engineering