Carmen Nazario
Kissimmee,FL
Summary
Diligent professional with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
21
21
years of professional experience
Work History
Customer Service
Disney
02.2023 - Current
- Developed strong working relationships with clients, providing exceptional customer service.
- Exhibited excellent communications and customer service relations skills.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Trained newly hired employees on routine tasks and customer service.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Collaborated with team members to improve overall customer service experience.
Packing Operator
XYMOGEN
02.2022 - 10.2022
- Maintained a clean and organized work environment, optimizing productivity and minimizing errors.
- Kept production lines running smoothly and efficiently at all times.
- Collaborated with team members to meet daily packing quotas, consistently achieving targets.
- Assisted in training new employees on packing procedures, increasing overall team performance.
- Maintained clean, tidy and safe working environment in packing area.
- Demonstrated versatility by quickly adapting to various types of packaging materials and machinery as needed for specific orders.
- Maximized warehouse space utilization by strategically organizing packed goods for storage and transport.
Parcel Sorter
FedEx
10.2012 - 04.2015
- Minimized package damage by carefully handling fragile items during the sorting process.
- Conducted quality checks on sorted parcels before dispatching them for delivery, ensuring customer satisfaction through accurate deliveries.
- Utilized barcode scanners for accurate tracking and updating of parcel information in the database.
- Monitored inventory levels of shipping materials to ensure adequate supplies were available when needed, preventing any delays in shipments.
- Processed incoming and outgoing mail in accordance with postal regulations.
- Operated mail processing machine to sort and package incoming and outgoing mail.
Maintenance Secretary
Housing Promotores Inc
07.2008 - 09.2010
- Improved office efficiency by organizing and maintaining accurate maintenance records.
- Provided exceptional customer service to internal clients by promptly addressing their requests or concerns related to the maintenance department''s activities.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Front Desk Clerk
Hospital Pavia
Puerto Rico
08.2004 - 05.2006
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Education
Medical - Billing
John Dewey College
Puerto RicoSkills
- Orthotic customer service
- Customer service skills
- Exceptional customer service
- Medical billing
- Patient billing
- Accounts receivable
- Billing and collection procedures
Timeline
Customer Service
Disney
02.2023 - Current
Packing Operator
XYMOGEN
02.2022 - 10.2022
Parcel Sorter
FedEx
10.2012 - 04.2015
Maintenance Secretary
Housing Promotores Inc
07.2008 - 09.2010
Front Desk Clerk
Hospital Pavia
08.2004 - 05.2006
Medical - Billing
John Dewey College