Carmen Newsome
Jackson,MS
Summary
Highly-motivated employee with desire to take on new challenges, also with strong work ethic, adaptability and exceptional interpersonal skills. Knowledgeable customer service clerk skilled in oral and written communication, active listening and analytical problem-solving skills.
Overview
8
8
years of professional experience
Work History
Call Center Customer Service Agent
Modivcare
Ridgeland, MS
04.2024 - Current
- Answer inbound calls regarding member's medical transportation needs.
- Book reservations through LCAD system for members to go to their medical appointments, pharmacy stops, or any other life-sustaining appointments.
- Reach out to transportation providers to check on ETA of drivers
- Review and educate members on our services and Medicaid insurance coverage
- Ensure accurate trip data is input into our systems
Service Consultant
Progressive
Remote
09.2023 - 04.2024
- Making policy changes such as, adding/deleting drivers or vehicles.
- Documented payment details and personal information on customer accounts.
- Provided CRA treatments to customers that were beneficial for saving on their policies
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
Call Center Representative
Horne LLP
Ridgeland, MS
02.2021 - 07.2023
- Assisted with applications for Covid rental relief program for the state of Tennessee.
- Tracked and gave information to tenants and landlords regarding rental relief payments.
- Helped large volume of tenants every day with positive attitude and focus on customer satisfaction.
- Provided administrative support such as copying, scanning, emailing, and faxing as needed.
Customer Service Representative
Conn's Home Plus
Jackson, MS
08.2019 - 02.2021
- Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation.
- Reviewed and updated information in front desk computer system.
- Consulted with customers to resolve service and billing issues.
- Responded to customer requests for products, services, and company information.
Front of House Team Member
Newk's Eatery
Flowood, MS
04.2016 - 08.2019
- Greeted and talked pleasantly with customers to promote positive image for business.
- Explained menu items, took orders and delivered food courses according to instruction.
- Worked with managers to report and resolve customer issues or concerns.
Education
Associate Of Applied Science - Pre-Nursing
Holmes Community College
05.2019
Skills
- Customer Service
- Data Entry
- Call Center Operations
- Accounting & Bookkeeping
Timeline
Call Center Customer Service Agent
Modivcare
04.2024 - Current
Service Consultant
Progressive
09.2023 - 04.2024
Call Center Representative
Horne LLP
02.2021 - 07.2023
Customer Service Representative
Conn's Home Plus
08.2019 - 02.2021
Front of House Team Member
Newk's Eatery
04.2016 - 08.2019
Associate Of Applied Science - Pre-Nursing
Holmes Community College