Mariam Achmar
Montreal,QC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Agent
TD Bank Canada
Montreal, QC
10.2023 - 06.2024
- Greeted customers warmly when they called into the call center.
- Updated account information as requested by customers or management team.
- Utilized problem solving skills to quickly resolve customer issues.
- Answered incoming calls from customers, providing information about products and services.
- Conducted surveys with customers regarding their overall experience with the company.
Radiologic Technologist
Hôpital du Sacré-Coeur-de-Montréal
Montreal, QC
08.2021 - 12.2022
- Operated portable x-ray machines in order to capture images of patients at bedside or other locations inside the hospital premises.
- Inspected equipment regularly for proper functioning and reported any malfunctions promptly.
- Performed radiologic examinations utilizing computed tomography, magnetic resonance imaging, ultrasound and other specialized equipment.
- Provided patient care instructions prior to radiologic procedures and administered contrast agents as needed.
- Educated patients about radiological procedure risks, benefits and alternatives as well as post-exam restrictions or instructions.
Customer Service Cashier
La Vie en Rose
Montreal, QC
01.2019 - 06.2022
- Answered incoming phone calls from customers regarding product availability or store locations.
- Resolved customer complaints in a professional manner.
- Informed customers of in-store promotions or pricing specials.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Balanced cash drawers at the end of each shift.
Language Tutor
Private
Montreal, QC
01.2018 - 01.2019
- Prepared handouts, study materials and other teaching aids.
- Motivated students by providing positive reinforcement during instruction sessions.
- Recommended supplementary books, software, and other learning materials.
Education
Certificate - Dental Secretary
Formation ProSante
Montreal02-2023
Diploma - Radiologist Technologist
College Ahuntsic
Montreal06-2022
High School Diploma -
École Marguerite-De Lajemmerais
Montreal06-2018
Skills
- Customer service
- Problem solving
- Time management
- Communication skills
- Patience maintenance
- Team collaboration
Certification
- Certificate in dental secretary
- Progidient dental software training certificate
Languages
French
First Language
English
Proficient (C2)
C2
Arabic
Proficient (C2)
C2
Timeline
Call Center Customer Service Agent
TD Bank Canada
10.2023 - 06.2024
Radiologic Technologist
Hôpital du Sacré-Coeur-de-Montréal
08.2021 - 12.2022
Customer Service Cashier
La Vie en Rose
01.2019 - 06.2022
Language Tutor
Private
01.2018 - 01.2019
Certificate - Dental Secretary
Formation ProSante
Diploma - Radiologist Technologist
College Ahuntsic
High School Diploma -
École Marguerite-De Lajemmerais
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