Carmen Nolte
Norristown,PA
Summary
Detail-oriented assistant manager recognized for exceptional problem-solving skills and effective money handling. Experienced in streamlining processes for improved efficiency and ensuring compliance with health regulations, dedicated to enhancing customer experiences and operational outcomes. I aim to emphasize the importance of cultivating the regular customer and building a long standing rapport.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Arby's Restaurant
East Norriton, PA
08.2023 - Current
- Assisted in managing daily operations and staff scheduling for optimal restaurant efficiency.
- Trained new team members on procedures and customer service standards to enhance performance.
- Implemented inventory management practices to reduce waste and improve supply chain accuracy.
- Monitored food safety compliance and sanitation practices to ensure adherence to health regulations.
- Developed promotional strategies to increase customer engagement and drive sales during peak hours.
- Coordinated with kitchen staff to streamline food preparation processes, enhancing order delivery speed.
- Conducted regular performance evaluations, providing feedback and support for team development initiatives.
Assistant Manager
Boston Market
East Norriton, PA
04.2021 - 07.2023
- Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty within the community.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Night Manager
Royal Farms
North Wales, PA
06.2020 - 04.2021
- Supervised night operations, ensuring compliance with safety protocols and company policies.
- Trained and mentored staff on efficient store procedures and customer service standards.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Initiated process improvements that streamlined nightly closing tasks, increasing efficiency.
- Monitored sales performance and adjusted promotional strategies to boost revenue overnight.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Conducted nightly inventory management procedures to track sales and stock levels.
Shift Manager
Arby's Restaurant
East Norriton, PA
08.2016 - 05.2020
- Supervised daily operations, ensuring adherence to food safety and quality standards.
- Trained and mentored staff, fostering a positive team environment and enhancing performance.
- Managed inventory levels, optimizing stock control to minimize waste and ensure availability.
- Implemented scheduling strategies, balancing labor needs with operational demands for efficiency.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Deli Clerk
Shop Rite Food Market
East Norriton, PA
01.2015 - 08.2018
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of deli area, ensuring compliance with health regulations.
- Operated slicing machines and scales, accurately portioning meats and cheeses for customer orders.
- Collaborated with team members to manage inventory levels and restock products efficiently.
- Resolved customer complaints promptly, fostering positive relationships and repeat business opportunities.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
High School Diploma -
Nathan Hale High School
Tulsa, OKSkills
- Customer service
- Money handling
- Problem-solving
- Team motivation
- Conflict resolution
- Customer rapport
Accomplishments
- Supervised team15 staff members.
- Resolved product issues through consumer testing. Restructuring the build procedures of product as needed to improve quality as well as speed
- Collaborated with team of Assistant managers and District Managers in the development of the online LEAD PHASE THREE management program.
Certification
Serv safe certified three separate times with a score of 98 or above
Arbys Lead Management certified for phases 1 thru 3
Slicer efficiency certified
Royal Farms Alcohol sales and safety training Manager level