Carmen Ortega
Redlands,CA
Summary
More than 15 years working for and managing fashionable retail establishments in California and Nevada. Recognized for delivering unparalleled customer service and Visual standards. A verifiable track record of success backed by impeccable references. Areas of expertise include: Exceptional Customer Service, Visual Merchandising and Display, Employee Management, New Location Start-Up Management, Increasing sales, New Product Introduction, Budgeting/Record Keeping, Problem Solving, Inventory Control, Training and Development.
Overview
17
17
years of professional experience
Work History
District Manager / Store Manager/ Training Manager
AllSaints
Cabazon, USA
10.2018 - Current
- Recognized consistently as a top volume performer in North America outlets from 2019 to present.
- Boosted sales by double digits consistently since 2019.
- Facilitated training programs for NA/Canada outlet and retail managers.
- Received Company Value award for Customer Centric
- Achieved a .35% inventory result, best in company for years 2019 and 2022.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Mentored team members by demonstrating best practices for sales and customer service.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
General Manager/ Outlet Training Manager
Sandro/ Maje
Cabazon, USA
01.2014 - 01.2018
- Facilitated operations for new store launches.
- Facilitated recruitment process for staff in preparation for new outlet openings.
- Implemented strategies in locations such as Cabazon, Woodbury, and Sawgrass.
- Surpassed entire target portfolio continually from opening through 2018.
- Honored with Retail Excellence Award 2017.
- Maintained inventory variances below .45% from 2014 to 2018.
- Analyzed market trends to inform business decisions and strategies.
- Recruited, trained and empowered employees to achieve key performance indicators.
Specialist/Co-Director
Sephora
Rancho Cucamonga, USA
01.2013 - 01.2014
- Increased sales performance during 2014 to surpass targets.
- Coordinated work schedules for over 30 employees.
- Oversaw coordination and execution of all on-site events.
- Generated additional revenue of $20K through successful execution of a key event.
- Surpassed financial plan by 60%.
- Led team operations at Color and Beauty Studio.
- Oversaw collaborative relationships with multiple vendors.
- Scheduled and organized client meetings.
Store Manager
Diesel USA Inc.
Cabazon, USA
01.2008 - 01.2013
- Boosted conversion rates by 5% through implementation of customer service techniques.
- Enhanced sales for the Test Store by 18% YTD.
- (2012)
- Coordinated and delivered comprehensive training programs for teams of up to 20 employees.
- Maintained store loss under 1% for four consecutive years.
- Coached incoming Store Manager and Assistant Manager.
- Consistently surpassed performance benchmarks by optimizing conversion rates by 15%.
- Developed and executed customer service training workshops for LA area teams.
- Facilitate group interviews across LA area.
- Nominated Store Manager of the Year (2011)
- Among dual outlets, achieved sales goals in 2012.
- Achieved target quota 3 consecutive years (2010-2012).
Education
Some College (No Degree) - Human Resources Training
University of Redlands
Redlands, CASkills
- Outstanding Customer Support
- Visual Merchandising Expertise
- Team Leadership
- Location Start-Up Oversight
- Sales Growth Initiatives
- Product Launch Management
- Budget Management
- Analytical Problem Solving
- Inventory Management
- Staff Training Programs
- Multi-unit management
Timeline
District Manager / Store Manager/ Training Manager
AllSaints
10.2018 - Current
General Manager/ Outlet Training Manager
Sandro/ Maje
01.2014 - 01.2018
Specialist/Co-Director
Sephora
01.2013 - 01.2014
Store Manager
Diesel USA Inc.
01.2008 - 01.2013
Some College (No Degree) - Human Resources Training
University of Redlands