Carmen Ortega

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Dealing with high volume restaurant

As a hostess, I served as the first point of contact for guests, ensuring a welcoming and positive dining experience from the moment they arrived. My key responsibilities included:

• Greeting guests warmly upon arrival and managing the seating chart to optimize table turnover and guest satisfaction
• Coordinating waitlists and reservations using [name of reservation system if applicable, e.g., OpenTable]
• Communicating effectively with servers, bussers, and kitchen staff to ensure smooth service flow
• Answering phone calls, taking reservations, and providing accurate information about the restaurant and menu
• Maintaining a clean and organized front-of-house area, including the lobby, host stand, and menus
• Managing guest concerns or special requests with professionalism and poise
• Supporting overall team efforts during busy shifts, including assisting with to-go orders or light bussing when needed
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• Played games, worked on puzzles, and read books to young children.
• Communicated positively with children and guardians.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Maintained a clean and organized environment to ensure the well-being of children under care.