Carmen Pacheco
2 Thomas St. North Providence,RI
Summary
Dedicated professional with experience in managing customer inquiries and optimizing workflow. Known for strong multitasking abilities and teamwork, consistently delivering exceptional service while identifying upselling opportunities to drive revenue.
Overview
5
5
years of professional experience
Work History
BDC Service Representative
Tasca Kia
Johnston, RI
10.2024 - Current
- Manage customer inquiries and resolve service-related issues efficiently.
- Coordinate service appointments to optimize workflow and enhance customer satisfaction.
- Deliver product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
- Analyze data from customer feedback surveys to identify areas for improvement within the BDC operation processes.
- Manage multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
Secretary
Elmwood Auto Group
East Providence, RI
06.2021 - 10.2024
- Managed front desk operations, greeting visitors and directing them to appropriate departments.
- Coordinated appointment scheduling, ensuring efficient use of executive time.
- Handled incoming calls and emails, delivering exceptional customer service and support.
- Trained new staff on office protocols and software systems, fostering a productive work environment.
- Handled complaints and questions, and re-directed calls to other team members.
Education
High School Diploma -
Blackstone Academy Charter
Pawtucket, RI06-2020
Skills
- Strong multitasking
- Goal-oriented mindset
- Fluent in English & Spanish
- Appointment scheduling
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliability
- Excellent communication
- Active listening
- Decision-making
- Phone etiquette
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
BDC Service Representative
Tasca Kia
10.2024 - Current
Secretary
Elmwood Auto Group
06.2021 - 10.2024
High School Diploma -
Blackstone Academy Charter