Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmen Porcayo

Phoenix,AZ

Summary

Dynamic customer service professional with extensive experience at McDonald's, excelling in cash handling and conflict resolution. Recognized for enhancing customer satisfaction through effective communication and empathy, leading to increased loyalty. Proven ability to streamline operations and resolve issues, contributing to a positive shopping experience and repeat business.

Overview

13
13
years of professional experience

Work History

casher custumer service

Mcdonalds AZ
07.1991 - 08.2004
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Addressed customer needs and made product recommendations to increase sales.

Front Line Cashier

Mcdonalds Tempe AZ
07.1991 - 07.2004
  • Ensured accurate accounting by maintaining balanced cash drawer at shift's end.
  • Streamlined checkout process, boosting operational efficiency and minimizing customer wait times.
  • Received positive feedback for assisting customers with inquiries and delivering exceptional service.
  • Resolved escalated calls effectively, ensuring satisfactory outcomes for customers and company.
  • Actively addressed customer concerns by listening and promptly escalating major issues.
  • Collaborated with management to communicate escalated customer issues and develop effective resolutions.
  • Provided translation services for a variety of customer service inquiries.

Education

No Degree - Medical Physics

American Colleg
Mesa, AZ

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money handling
  • Conflict resolution

Languages

Spanish
Limited Working

Timeline

casher custumer service

Mcdonalds AZ
07.1991 - 08.2004

Front Line Cashier

Mcdonalds Tempe AZ
07.1991 - 07.2004

No Degree - Medical Physics

American Colleg

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