Carmen Ramm
Vancouver,WA
Summary
Motivated Assistant Branch Manager with an outstanding knowledge of bank operations. I am especially adept at handling cash transactions, interacting with individual and business clients, and seeking amicable solutions to problems. Specialize in achieving production goals and maintaining solid member relations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Unitus Community Credit Union
02.2017 - Current
- Manage in branch operations
- Facilitate compliance branch auditing
- Mentor and train the development of member advocates and tellers
- Answer member’s questions on all banking products and their personal needs
- Communicate with members about outstanding balances and escalations.
Personal Banker II
Columbia Bank
11.2013 - 11.2016
- Opened accounts with a cross-sales ratio of 3.5 products opened
- Advised clients on personal loans, including lines of credits, auto, home equity, and CD secured
- Executed wire transfers, stop payments, and account transfers
- Answered telephone inquiries on banking products including checking, savings, loans, and lines of credit
- Maintained friendly and professional customer interactions.
Education
HIGH SCHOOL DIPLOMA -
Skyview High school
Vancouver, WA01.2001
Skills
- Audit preparation
- Relationship building and management
- Customer Retention
- Team Development
- Financial Services
- Team building
- Operational Efficiency
- Cash Handling
- Employee Scheduling
- Goal setting
- Customer service
Certification
- NMLS # 1478432
- Medallion Guarantee
- Completion of communication training through Next Level leadership 2020
- Personal banker certified thru American Banking Association
- Customer services certified thru American Banking Association
- Small business banking certified thru American Banking Association
- Notary Public for the states of Oregon and Washington
Timeline
Assistant Branch Manager
Unitus Community Credit Union
02.2017 - Current
Personal Banker II
Columbia Bank
11.2013 - 11.2016
HIGH SCHOOL DIPLOMA -
Skyview High school
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