Summary
Overview
Work History
Education
Skills
Language
Healthcare Experience
Timeline
Generic
Carmen Raney

Carmen Raney

Weeki Wachee,FL

Summary

Versatile Administrator with Healthcare & Psychology Background. Highly skilled professional with degrees in Psychology and Health Care Services Administration. Robust healthcare experience with strong administrative, management, and interpersonal skills. Adept at fostering positive relationships, leading teams, and delivering top-notch customer service. Seeking to leverage this diverse experience into HR or administrative role in any industry.

Overview

2027
2027
years of professional experience

Work History

Certified Nursing Assistant

Maine Medical Center
2023 - Current
  • Provided direct patient care, assisting with daily living activities and personal hygiene.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Maintained a clean and safe environment, adhering to infection control protocols.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Participated in training programs to enhance skills and knowledge related to patient care practices.
  • Collaborated with healthcare team members to implement individualized care plans effectively.
  • Documented patient progress accurately in electronic health records as required by law
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Director of Sales & Clinical Management

CIECSA International Aesthetic
06.2008 - 03.2014
  • Launched 10 new spa/clinic franchise locations overseeing financials, site selection, and personnel functions.
  • Managed high-performing teams to achieve business objectives and exceptional customer service.
  • Developed strong relationships with key stakeholders promoting brand awareness and innovation.
  • Identified and pursued new business opportunities, contributing to the growth and expansion of the company.

Customer Service Representative

AIM
03.2004 - 02.2008
  • Supervised a high-volume call center, managed a team delivering exceptional customer support.
  • Hired and trained employees, developed and implemented efficiency-enhancing procedures.
  • Successfully resolved complex customer escalations demonstrating strong conflict resolution skills.
  • Collaborated with cross-functional teams to implement processes that improved customer service delivery and reduced costs.

Education

BA - Psychology

Southern New Hampshire University
01.2023

Associate of Arts - Health Care Services Administration

Southern New Hampshire University
01.2021

Skills

Team Management

Communication and Conflict Resolution

Customer Service

Administrative Duties and Record Keeping

Healthcare Service Provision

Language

English
Spanish

Healthcare Experience

  • March 2023 - Present MMC | Maine Medical Center /Ensuring prompt and professional response to patient call lights, effectively addressing their needs and concerns. Regularly monitoring and recording vital signs, conducting glucose checks, and performing bladder scans, providing accurate data for patient assessments. Delivering personal care to patients, including bathing, mouth care, toileting, and skin care, ensuring their comfort and well-being. Utilizing electronic medical record (EMR) systems for accurate and up-to-date documentation of patient care. Collaborating effectively within a multidisciplinary healthcare team to provide coordinated and comprehensive care to patients.
  • May 2022 - Feb 2023 Maine Medical Center | Portland, Maine Certified Nursing Assistant (CNA) Responded promptly to call lights, meeting patient needs with empathy and compassion. Performed essential administrative duties, ensuring accurate and up-to-date documentation of patient care. Assisted patients with ADLs, ensuring a safe and comfortable environment. Conducted vital sign assessments and performed glucose checks.
  • Feb 2022 - May 2022 Lincoln Health-St. Andrews Campus | Boothbay Harbor, Maine Certified Nursing Assistant (CNA) Enhanced patient satisfaction by responding professionally to concerns and inquiries. Maintained accurate patient records and ensured efficient administrative processes. Promoted patient comfort and well-being by assisting with bathing, dressing, and feeding.
  • Nov 2020 - Nov 2021 Private Home Health Care | Cali, Columbia Certified Nursing Assistant (CNA) Provided private home health care services, assisting clients with a wide range of healthcare needs. Maintained professionalism and confidentiality, respecting clients' privacy and dignity. Collaborated with healthcare professionals and family members to ensure coordinated and comprehensive care.
  • Oct 2019 - Oct 2020 FIVE Labs | Tampa, Florida Unlicensed Surgical Tech Assistant Prepared surgical rooms for procedures on specimens, ensuring proper setup and inventory of instruments. Provided technical support during surgical procedures on specimens. Demonstrated strong attention to detail, ensuring accurate documentation and recording of specimen data. Contributed to the improvement of surgical practices and procedures, offering suggestions for optimization and efficiency.
  • July 2014 to February 2019 HHA - South Florida | Spring Hill, Florida Private Homecare Provider Provided compassionate and personalized home health care services to clients. Maintained accurate documentation of care, and contributed to the improvement of client outcomes.
  • March 2018 - Dec 2018 Oak Hill Hospital | Spring Hill, Florida Patient Care Tech Provided direct patient care, addressing patient concerns and queries and responding promptly to patient needs. Collaborated effectively with healthcare professionals. Contributed to the improvement of patient outcomes by assisting with medication management and promoting healthy lifestyle choices.

Timeline

Director of Sales & Clinical Management

CIECSA International Aesthetic
06.2008 - 03.2014

Customer Service Representative

AIM
03.2004 - 02.2008

Associate of Arts - Health Care Services Administration

Southern New Hampshire University

BA - Psychology

Southern New Hampshire University

Certified Nursing Assistant

Maine Medical Center
2023 - Current