Carmen Ray

My primary focus is to assist in the development and profitability of this new practice. I will be implementing strategic operational improvements, and providing comprehensive staff training. This includes training all personnel, from dental assistants to front office staff, on the Open Dental software to ensure administrative efficiency. I oversee the credentialing process through Unitas to optimize her fee schedule. My goal is to streamline her practice operations and establish a necessary system to ensure long-term business growth and profitability.

Office manager with experience in leadership who implements a comprehensive and sound dental business practice plan. Present the practice with a financial plan to enhance production, and create office systems to help build an office culture that enhances business success. Maintain business contracts and negotiations with company accounts and credentialing. Provided training for dental assistants, financial and treatment coordinators, and front office personnel. Process Medicare claims, medical/dental claims billing, and adjustments. Manages payroll, recruiting, hiring, and employee record-keeping.

Having worked for a company based in San Diego, CA, I managed all incoming correspondence and inquiries to assist dentists in applying for dental implant courses across San Diego, San Antonio, Houston, and Dallas. My role involved coordinating the logistics for these courses, which included ensuring that all patients received the correct medication, and that all necessary documentation was accurately processed. These responsibilities frequently required shifts of 15 to 18 hours to ensure the successful execution of each program.

My responsibilities and contributions regarding the transition of SA Family Dental were to implement strategic initiatives and oversee daily operations for the newly acquired office. Focused on training staff to improve workflow efficiency and consistency. Managed the practice's financial health by maintaining current accounts receivable, and insurance claims. My role also included managing the hiring process, and assisting with marketing efforts to promote the office.