Carmen Rivera
317 E Broad St,PA
Summary
Accomplished Medical Assistant with a proven track record at Lehigh Valley Hospital and Health Network, showcasing expertise in HIPAA Compliance and exceptional customer service. Elevated clinical workflow through the introduction of an electronic health records system, demonstrating a blend of technical proficiency and interpersonal skills. Fluent in English/Spanish, adept at improving patient care and operational efficiency. Knowledge of Joint Commision Standards,OSHA and HIPPA policies.
Overview
17
17
years of professional experience
Work History
Medical Assistant
Lehigh Valley Hospital and Health Network
03.2022 - 06.2024
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Performed medical records management, including filing, organizing and scanning documents.
- Improved clinical workflow with introduction of electronic health records system.
Manager
Liberty Tax Service
09.2021 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Patient Care Technician
Brownsville Community Health Center
04.2007 - 03.2020
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Documented patient information and care activities in electronic health record.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Aided with prescription refill requests.
- Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
Education
Associate of Science - Nursing
Medgar Evers College
Brooklyn, NY07-2010
GED -
I.S.296
Brooklyn, NY07-2006
Certified Medical Assistant - BLS Certified,OSHA Trained,Phlebotomy/EKG Certifie
Allen School Of Medicine
Brooklyn, NY06-2002
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Phlebotomy Techniques
- Specimens collection and processing
- Insurance Verification
- Professionalism and Ethics
- Fluent in English/Spanish
- OB/GYN procedures
- Inventory and supply management
- Medical office administration
Timeline
Medical Assistant
Lehigh Valley Hospital and Health Network
03.2022 - 06.2024
Manager
Liberty Tax Service
09.2021 - 04.2022
Patient Care Technician
Brownsville Community Health Center
04.2007 - 03.2020
Associate of Science - Nursing
Medgar Evers College
GED -
I.S.296
Certified Medical Assistant - BLS Certified,OSHA Trained,Phlebotomy/EKG Certifie
Allen School Of Medicine
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