Carmen Rodriguez
New York,NY
Summary
Dedicated to Children's Books and their promotion. Eager to learn and passionate about helping create new and compelling content in picture books,graphic novels for children and middle grade, and young adult, fiction and nonfiction. Committed to promoting cultural diversity, and driving engagement for a publisher such as Random House Children's Books.
Overview
5
5
years of professional experience
Work History
Reading Tutor, Volunteer
Reading Partners NYC
04.2022 - Current
- Maintained accurate records of tutoring sessions, tracking attendance, goals achieved, and areas requiring continued focus.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
Customer Service Representative
Kravis Children's Hospital
12.2018 - Current
- Handle approximately 50 customer inquiries and suggestions courteously and professionally daily.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Actively listened to customers, handled concerns quickly, and consulted with supervisor on major issues such as 14-year-old patient needing a medical airlift to specialized hospital.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Listened
Reflections Magazine Intern
Kravis Children's Hospital
12.2018 - 05.2019
- Supported 10 staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working in teen magazine industry, applying learned concepts directly relevant to children's poems, short stories, and essays,reflections
Education
Bachelor of Arts - Interdisciplinary Studies
City College, City University of New York
New York, NY06.2025
Skills
- Team Collaboration
- Adaptability and Flexibility
- Verbal/ Written Expression
- Microsoft Office 365
Timeline
Reading Tutor, Volunteer
Reading Partners NYC
04.2022 - Current
Customer Service Representative
Kravis Children's Hospital
12.2018 - Current
Reflections Magazine Intern
Kravis Children's Hospital
12.2018 - 05.2019
Bachelor of Arts - Interdisciplinary Studies
City College, City University of New York
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