Carmen Rojas
QUEENS,NY
Summary
Driven Executive Sales Associate with a proven track record at Bon Bebe, excelling in client acquisition and relationship building. Mastered negotiation and interpersonal communication, consistently exceeding sales quotas by fostering customer loyalty and expanding the client base. Collaborated effectively with teams to surpass targets, demonstrating exceptional organizational skills and a professional demeanor. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Executive Sales Associate
Bon Bebe
04.2021 - Current
- Managed and updated sales with clients from retail brands such as Ross, DD's, Burlington, Boscov's and Hamrick's.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed, maintained and utilized diverse client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met existing customers to review current services and expand sales opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
Production Assistant
Naviavision
02.2019 - 04.2020
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Managed digital assets and resources for business, promotional, and routine filming use.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Developed and implemented communication strategies for range of internal and external stakeholders.
Education
Bachelor of Science - Business
New York City College of Technology of The City University of New York
Brooklyn, NY06.2018
Skills
- Closing Techniques
- Upselling strategies
- Client acquisition
- Negotiation expertise
- Customer Engagement
- Professional Demeanor
- Interpersonal Communication
- Goal Setting
- Organizational Skills
- Teamwork and Collaboration
- Problem-solving aptitude
- Attention to Detail
- Order Processing
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Executive Sales Associate
Bon Bebe
04.2021 - Current
Production Assistant
Naviavision
02.2019 - 04.2020
Bachelor of Science - Business
New York City College of Technology of The City University of New York
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