Carmen G Roque Martinez
Chantilly,VA
Summary
Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
14
14
years of professional experience
Work History
Restaurant Server
Market Bistro
Alberta, Canada
06.2022 - 01.2023
- Cleaned tables and chairs to prepare dining area for next customers.
- Prepared checks, itemizing total meal costs and taxes.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Assisted with stocking supplies such as napkins and silverware for dining areas.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
Restaurant Server
Hilton Garden Inn Washington DC
Washington, DC
06.2012 - 06.2017
- Assisted with setting up the dining area prior to opening for service.
- Performed closing duties such as restocking condiments, cleaning utensils, and counting cash drawer contents.
- Processed cash and credit card payments accurately and efficiently.
- Shared thorough knowledge of menu items and cooking methods with customers.
- Monitored food and beverage levels and quickly replenished.
- Operated POS terminals to input orders, split bills and calculate totals.
Dinner Server
The Woodlands Retirement Community
Fairfax, VA
01.2011 - 01.2013
- Set up tables between residents to avoid delaying services.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained cleanliness of work area throughout shift.
- Responded promptly to customer inquiries or complaints in a friendly manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees to perform duties.
Hotel Restaurant Server
Marriott Hotel
Fairfax, VA
01.2009 - 01.2011
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Helped in the market inside the hotel as a barista/cashier.
- Trained new employees on restaurant procedures and plating techniques.
- Greeted and seated customers promptly, courteously, and professionally.
Education
High School Diploma -
Falls Church High School
Fairfax, VA06-2008
Skills
- Register operation
- Daily specials memorization
- Food and beverage pairings
- High volume dining
- Dining area maintenance
- Special dietary requirements
- Multiple order management
- Guest service
- Professional appearance
Languages
Spanish
Professional
Timeline
Restaurant Server
Market Bistro
06.2022 - 01.2023
Restaurant Server
Hilton Garden Inn Washington DC
06.2012 - 06.2017
Dinner Server
The Woodlands Retirement Community
01.2011 - 01.2013
Hotel Restaurant Server
Marriott Hotel
01.2009 - 01.2011
High School Diploma -
Falls Church High School