CARMEN SANDOVAL
621 FRANCES DR,,CA
Overview
17
17
years of professional experience
Work History
Customer Service Representative
BLUE BLOOTH SHARE RIDE SERVICE AT LAX
04.2017 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Finance Officer
Bank of the West, BNP Paribas
09.2009 - 07.2011
- Streamlined budget management processes by implementing robust monitoring systems for departmental expenditures.
- Implemented internal controls to safeguard assets and ensure compliance with regulatory requirements.
- Mentored junior staff to enhance skills and support career development.
- Cultivated a positive team environment to enhance morale and productivity.
- Developed comprehensive financial models to support strategic decision-making for company growth.
- Home mortgage lending specialists ,refinancing specialist, Home Equity expert, merchant services for small businesses and bank teller and supervision .
Personal Banker Officer
Bank of America
11.2000 - 08.2009
- Assisted customers in navigating online banking platforms, increasing their comfort level with digital transactions.
- Streamlined account opening processes for increased efficiency and reduced wait times for clients.
- Handled cash transactions accurately, maintaining proper security measures to prevent theft or fraud incidents.
- Enhanced branch reputation through active participation in community events and outreach programs.
- II am experience in customer service,data entry,sales and office work. i enjoy working with clients ,coworkers and I am very easy to get along with ,I also enjoy working hard and achieving sales goals like working around a high pressured atmosphere. I have experience working with microsoft word and excel have excellent office experience and great customer service skills.
Education
LOCKE HIGH SCHOOL
Los Angeles, CANONE - Business Administration And Management
University of Phoenix
Gardena, CA01-2028
Accomplishments
WON SMALL BUSINESS ACHIEVEMENT FOR MY DISTRICT AND RECEIVED A CERTIFICATE AND A PROMOTION AS A SMALL BUSINESS SPECIALIST AND DEVELOPEMENT
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
BLUE BLOOTH SHARE RIDE SERVICE AT LAX
04.2017 - 07.2017
Finance Officer
Bank of the West, BNP Paribas
09.2009 - 07.2011
Personal Banker Officer
Bank of America
11.2000 - 08.2009
LOCKE HIGH SCHOOL
NONE - Business Administration And Management
University of Phoenix
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