Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmen Santiago

Los Angeles,CA

Summary

Hardworking and passionate job seeker with strong organizational skills ready to help the team achieve company goals to support communities.

Overview

7
7
years of professional experience

Work History

Activities Coordinator II

LA Care Plan-CRC
01.2024 - Current
  • Provide quality and positive customer experience to health plan members, non-members or visitors from the community.
  • Provide administrative support by greeting visitors, documentation, receiving phone calls, answering CRC visitor questions, provide basic member services support.
  • Coordinate to implement activities related to health education with children between the ages of 4-12 years.
  • Provide assistance to children between 4-12 with homework help.
  • Cultivated strong relationships with member/non-members
  • Assists CRC Manager with special assignments to support CRC operations and goals.
  • Provide support during community engagement events by disseminating information and engaging members and participants.

Community Outreach Associate

St. Barnabas Senior Services
05.2021 - 12.2023
  • Worked as part of a team to design and deliver a range of innovative community outreach and engagement activities based on grants (COVID -19, NCOA, Cal OES, and etc.).
  • Provided outreach presentations to local senior housing by working with social service/activities coordinators.
  • Distributed recruitment materials (i.e. brochures, fliers) at community events.
  • Connected individuals with available and relevant resources within our organization or others.
  • Worked as part of a team to organize and hold events to involve current clients
  • Tracked service activities and outcomes against outlined plans and goals.
  • Facilitated community outreach to expand participation and support.
  • Being a liaison with community partners.
  • Provided support within other departments to deliver/improve programming (Tech Department).
  • Worked in different environments (both office-based and on the ground), at times best suited to the community.

Volunteer

Senior Citizens Bureau
08.2017 - 03.2021
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Kept record of each meal delivered and not delivered to a home.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Provided Newsletters about the programs to participants.
  • Interacting with senior citizens during meal time.
  • Communicate necessary information to seniors citizens.
  • Assist with teaching new volunteers of important procedures and precautions.
  • Worked well in a team setting, providing support and guidance.


Program Assistant/ Team Leader

Boys & Girls Club Of LA Harbor
02.2019 - 09.2020
  • Track, Plan, Promote and stimulate program participation
  • Responsible with planning and coordinating day-to-day and special program activities.
  • Supervision of children between ages of 4-10 years.
  • Ensured programs, services and activities to prepare youth for success
  • Promoted safety of members and quality in programs.
  • Provided homework help with beginning hour of after school program.


Office Aide

El Camino College
09.2016 - 08.2018
  • Maintained regular contact with EOPS/CalWORKs/CARE students and provided information about the services in the program
  • Provided assistance with filing, data entry, answering telephones, and checking voicemail messages
  • Assisted with program events such as Orientations for students Preparation of Mailings
  • Data Entry (Excel).
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Conducted outreach follow up calls to students interested in the EOPS Program.

Education

Bachelor of Science - Healthcare Administration

California State University - Long Beach
Long Beach, CA

Associate of Arts - Behavioral Sciences

El Camino College
Torrance, CA
06.2018

Skills

  • Communication/organizational skills
  • Event coordination
  • Team Management
  • Recordkeeping
  • Attention to Detail
  • Time Management
  • Computer Program: Microsoft Word, Excel, and PowerPoint, Outlook

Languages

Spanish

Timeline

Activities Coordinator II

LA Care Plan-CRC
01.2024 - Current

Community Outreach Associate

St. Barnabas Senior Services
05.2021 - 12.2023

Program Assistant/ Team Leader

Boys & Girls Club Of LA Harbor
02.2019 - 09.2020

Volunteer

Senior Citizens Bureau
08.2017 - 03.2021

Office Aide

El Camino College
09.2016 - 08.2018

Bachelor of Science - Healthcare Administration

California State University - Long Beach

Associate of Arts - Behavioral Sciences

El Camino College
Carmen Santiago