Carmen Santiago
Los Angeles,CA
Summary
Hardworking and passionate job seeker with strong organizational skills ready to help the team achieve company goals to support communities.
Overview
7
7
years of professional experience
Work History
Activities Coordinator II
LA Care Plan-CRC
01.2024 - Current
- Provide quality and positive customer experience to health plan members, non-members or visitors from the community.
- Provide administrative support by greeting visitors, documentation, receiving phone calls, answering CRC visitor questions, provide basic member services support.
- Coordinate to implement activities related to health education with children between the ages of 4-12 years.
- Provide assistance to children between 4-12 with homework help.
- Cultivated strong relationships with member/non-members
- Assists CRC Manager with special assignments to support CRC operations and goals.
- Provide support during community engagement events by disseminating information and engaging members and participants.
Community Outreach Associate
St. Barnabas Senior Services
05.2021 - 12.2023
- Worked as part of a team to design and deliver a range of innovative community outreach and engagement activities based on grants (COVID -19, NCOA, Cal OES, and etc.).
- Provided outreach presentations to local senior housing by working with social service/activities coordinators.
- Distributed recruitment materials (i.e. brochures, fliers) at community events.
- Connected individuals with available and relevant resources within our organization or others.
- Worked as part of a team to organize and hold events to involve current clients
- Tracked service activities and outcomes against outlined plans and goals.
- Facilitated community outreach to expand participation and support.
- Being a liaison with community partners.
- Provided support within other departments to deliver/improve programming (Tech Department).
- Worked in different environments (both office-based and on the ground), at times best suited to the community.
Volunteer
Senior Citizens Bureau
08.2017 - 03.2021
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Kept record of each meal delivered and not delivered to a home.
- Gained extensive knowledge in data entry, analysis and reporting.
- Provided Newsletters about the programs to participants.
- Interacting with senior citizens during meal time.
- Communicate necessary information to seniors citizens.
- Assist with teaching new volunteers of important procedures and precautions.
- Worked well in a team setting, providing support and guidance.
Program Assistant/ Team Leader
Boys & Girls Club Of LA Harbor
02.2019 - 09.2020
- Track, Plan, Promote and stimulate program participation
- Responsible with planning and coordinating day-to-day and special program activities.
- Supervision of children between ages of 4-10 years.
- Ensured programs, services and activities to prepare youth for success
- Promoted safety of members and quality in programs.
- Provided homework help with beginning hour of after school program.
Office Aide
El Camino College
09.2016 - 08.2018
- Maintained regular contact with EOPS/CalWORKs/CARE students and provided information about the services in the program
- Provided assistance with filing, data entry, answering telephones, and checking voicemail messages
- Assisted with program events such as Orientations for students Preparation of Mailings
- Data Entry (Excel).
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Conducted outreach follow up calls to students interested in the EOPS Program.
Education
Bachelor of Science - Healthcare Administration
California State University - Long Beach
Long Beach, CAAssociate of Arts - Behavioral Sciences
El Camino College
Torrance, CA06.2018
Skills
- Communication/organizational skills
- Event coordination
- Team Management
- Recordkeeping
- Attention to Detail
- Time Management
- Computer Program: Microsoft Word, Excel, and PowerPoint, Outlook
Languages
Spanish
Timeline
Activities Coordinator II
LA Care Plan-CRC
01.2024 - Current
Community Outreach Associate
St. Barnabas Senior Services
05.2021 - 12.2023
Program Assistant/ Team Leader
Boys & Girls Club Of LA Harbor
02.2019 - 09.2020
Volunteer
Senior Citizens Bureau
08.2017 - 03.2021
Office Aide
El Camino College
09.2016 - 08.2018
Bachelor of Science - Healthcare Administration
California State University - Long Beach
Associate of Arts - Behavioral Sciences
El Camino College
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