Carmen Smith
Elizabethton,TN
Summary
Driven Small Business Owner with excellent business acumen, and leadership skills. Nationally Certified Medical Assistant with advanced years of excellent service in private office and public hospital settings.
Overview
18
18
years of professional experience
Work History
Business Owner
Spellbound Metaphysical LLC.
08.2020 - Current
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Researched target market to discover customer needs and analyze competitor trends.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
National Certified Medical Assistant
Johns Hopkins Hospital
11.2012 - 05.2018
- Improved patient care by efficiently managing medical records through EPIC EMR maintaining accurate records.
- Streamlined office operations by managing inventory, ordering supplies, and maintaining organized workspaces for optimal performance.
- Maintained strict compliance with HIPAA regulations to protect patient privacy and ensure confidentiality of sensitive information.
- Assisted physicians during examinations, providing support for various procedures to ensure accuracy and safety.
- Boosted immunization rates within the practice population by administering vaccinations according to established guidelines and schedules. Participated in annual flu shot clinics.
- Expedited processing of lab results by collecting specimens promptly and accurately following proper protocols.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared lab specimens for diagnostic evaluation. Proficient in phlebotomy, immunizations, eye exams.
- Completed EKGs and other tests based on patient presentation in office.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens. Proficient in POC testing.
- Continuously expanded medical knowledge by participating in continuing education opportunities relevant to the Medical Assistant role.
- Improved patient care by efficiently managing medical records and maintaining accurate documentation.
National Certified Medical Assistant
Calvert Memorial Hospital
01.2007 - 10.2012
- Improved patient care by efficiently managing medical records and maintaining accurate documentation in an OBGYN office.
- Provided exceptional customer service at front and back office– registering new patients, updating existing records and addressing inquiries.
- Streamlined office operations by managing inventory, ordering supplies, and maintaining organized workspaces for optimal performance. Performed Phlebotomy and lab tests.
- Maintained strict compliance with HIPAA regulations to protect patient privacy and ensure confidentiality of sensitive information.
- Assisted physicians during examinations, ultrasounds and minor surgical procedures.
- Oriented and trained new staff on proper procedures and policies.
Education
Bachelor of Science - Metaphysics Science
University of Sedona
Tucson, AZ02.2019
National Certified Medical Assistant - Medical Laboratory
NCCT
Overland Park, KS01.2012
Associate of Science - Medical Assisting
East Tennessee State University
Johnson City, TN05.1987
Skills
- Attention to Detail
- Driven and Determined
- HIPAA Regulations Understanding
- Vital signs monitoring
- Phlebotomy Techniques
- Time management expertise
- Sterilization techniques
- Laboratory Specimen Collection
- Medical Equipment Operation
- Emergency Response Preparedness
- Clinical Procedure Compliance
- Healthcare Coding Knowledge
- Direct Patient Care
- HIPAA Compliance
- Specimens collection and processing
- Vital Sign Monitoring
- Compassionate caregiver
- CPR
- Medical Terminology
- Dementia and Alzheimer's knowledge
- Phlebotomy
- First Aid
- Medical Procedures
- Simple dressings
- Medical terminology knowledge
- Reliable transportation
- OB/GYN procedures
- Knowledge of EKG rhythm interpretation
- Lab equipment calibration
- EMR / EHR
- Laboratory maintenance
Accomplishments
Johns Hopkins Presidents Promise Award 2017
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Ordained Minister 2021
International Metaphysical Ministry
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Business Owner
Spellbound Metaphysical LLC.
08.2020 - Current
National Certified Medical Assistant
Johns Hopkins Hospital
11.2012 - 05.2018
National Certified Medical Assistant
Calvert Memorial Hospital
01.2007 - 10.2012
Bachelor of Science - Metaphysics Science
University of Sedona
National Certified Medical Assistant - Medical Laboratory
NCCT
Associate of Science - Medical Assisting
East Tennessee State University
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