Carmen Torres
Briarwood ,NY
Summary
Driven and compassionate healthcare professional with 11 years of hands-on experience in fast-paced residential and hospital environments. Accountable and responsible with a strong focus on patient wellness.
Polite and attentive unit secretary offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing procedures. Proficient in scheduling, records maintenance and correspondence. Well-versed in use of EPIC and Allscript software with strong knowledge of computer fundamentals.
Overview
18
18
years of professional experience
Work History
Unit Receptionist
Northwell Health
New Hyde Park, NY
08.2021 - Current
- Protected patients by observing strict HIPAA guidelines.
- Directed visitor security screening before allowing entry.
- Coordinated daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Ordered medical equipment for patients during their hospital stay via Teletracking software.
- Admitted, transferred and discharged patients via envision software.
- Assisted patients through the rental procedures of medical equipment.
- Gathered, transcribed and typed medical information into Allscripts EHR.
- Contacted pediatricians to report birth of a newborn.
- Billed procedures to client's insurances.
- Reviewed patient's lab results to accurately fill out PKU forms.
- Prepared PKU specimens for shipment to NYS Department of Health.
Intensive Care Unit Technician
NYP/Columbia University Irving Medical Center
New York, NY
11.2012 - 09.2021
- Liaison between hospital staff and family member
- Documented information in patient charts via EPIC software and communicated status updates to interdisciplinary care team.
- Performed Twelve Lead EKG
- Placed telemetry boxes on patients and performed daily checks
- Monitored vital signs and any changes pertaining to patient's overall wellness
- Checked glucose before meals or as needed
- Collaborated and consults with RN and other members of the interdisciplinary team for best patient care
- Assisted in training newly hired nurses and part-time nurse assistants
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
Telephone Operator
MAP Communications
New Hyde Park, NY
06.2012 - 09.2013
- Dispatched urgent and non-urgent messages to staff members via chat, email and voice mail.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained strong call control and quickly worked through scripts to address problems.
Activity Assistant Coordinator
Brandon Health & Rehabilitation
Brandon, FL
02.2008 - 04.2012
- Organized and created calendars using microsoft word, set up activity rooms and tracked resident participation
- Handled budgetary concerns using microsoft excel spreadsheet, keeping all activities affordable.
- Obtained information from medical records, medical staff, family members and patients to assess capabilities, needs and interests.
- Created documentation of patient treatment plans, change in treatment, progress and outcome evaluations to facilitate recordkeeping objectives.
Education
Bachelor of Science - Health Sciences
York College of The City University of New York
Jamaica, NY05.2025
Phlebotomy/EKG
National Healthcare Associates
New York, NY2016
Medical Billing And Coding -
Florida Career College
Riverview, FL05.2007
BLS
American Red Cross
New York, NYSkills
- Medical terminology knowledge
- Allscripts and Epic EHR trained
- Multi-line telephone skills
- Quick problem solver
- Nurse collaboration
- MS Office
- ICD-9
Languages
Spanish
Timeline
Unit Receptionist
Northwell Health
08.2021 - Current
Intensive Care Unit Technician
NYP/Columbia University Irving Medical Center
11.2012 - 09.2021
Telephone Operator
MAP Communications
06.2012 - 09.2013
Activity Assistant Coordinator
Brandon Health & Rehabilitation
02.2008 - 04.2012
Bachelor of Science - Health Sciences
York College of The City University of New York
Phlebotomy/EKG
National Healthcare Associates
Medical Billing And Coding -
Florida Career College
BLS
American Red Cross