JESUS ARAGON
Levittown,NY
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
2
2
Languages
1
1
Certification
18
18
years of professional experience
Work History
Direct Support Professional
EEDA
Copiague, New York
01.2026 - Current
- Supported EEDA clients with daily living routines and personal care
- Documented client care notes and behavior changes for EEDA records
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
CUSTOMER SERVICE
Target
LEVITOWN , NY
07.2017 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
HOME CARE AID
CDPAP
Smithtown, NY
12.2008 - Current
- Improved patient outlook and daily living through compassionate care.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
SUPERVISOR AID
ALJUD HOME CARE SERVICES
WESTBURY, NY
02.2021 - 04.2025
- Provided ongoing training to address staff needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached staff members to develop long-term career goals.
Education
HOME HEALTH AID - CORE TRAINING
THOMAS JEFFERSON HIGH SCHOOL
DALLAS TEXAS08.2020
CERTIFIED NURSING ASSISTANT - NURSING ASSISTANT
HOME HEALTH AIDE TRAINING INSTITUTE
Westbury, NYSkills
- Processes and Procedures
- Content Management Expertise
- Experience in Leadership
- Program Evaluation
Languages
English
Professional
Spanish
Native/ Bilingual
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Certification
- CERTIFIED NURSING ASSISTANT 2020
- CERTIFIED HOME HEALTH AIDE
Timeline
Direct Support Professional
EEDA
01.2026 - Current
SUPERVISOR AID
ALJUD HOME CARE SERVICES
02.2021 - 04.2025
CUSTOMER SERVICE
Target
07.2017 - Current
HOME CARE AID
CDPAP
12.2008 - Current
CERTIFIED NURSING ASSISTANT - NURSING ASSISTANT
HOME HEALTH AIDE TRAINING INSTITUTE
HOME HEALTH AID - CORE TRAINING
THOMAS JEFFERSON HIGH SCHOOL