SAMONYA LOVE
Chicago,IL
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
22
22
years of professional experience
Work History
Direct Support Professional
Misericordia
09.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Entrusted to handle confidential and sensitive situations in professional matter.
Personal Assistant
Department of Human Services Rehabilitation)
01.2003 - Current
- Improved patient comfort by providing attentive and personalized care tailored to individual needs.
- Ensured a safe environment for patients by adhering to infection control protocols and maintaining equipment cleanliness standards.
- Maintained patient confidentiality and adhered to legal and ethical guidelines, ensuring adherence to HIPAA regulations.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Supervisor
Help At Home LLC
05.2008 - 04.2023
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
City Mail Carrier
United Postal Service
01.2013 - 01.2014
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Enhanced customer satisfaction by 12% with timely and accurate deliveries, adhering to strict schedules and protocols.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Personal Care Aide
Help at Home Inc.
01.2008 - 01.2013
- Assisted 3 clients with daily living activities for increased comfort and quality of life.
- Maintained safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Assisted with daily living activities, running errands, and household chores.
- Collaborated with healthcare professionals to provide comprehensive care, addressing both physical and emotional needs.
Education
Master of Arts - Child Development Special Education
Kennedy King College
Chicago, ILMedical Assistant & Phlebotomy Diploma - Medical Assisting/ Phlebotomy
Illinois School of Health Career
Chicago, IL05.2002
High School Diploma - General Studies
Wendell Phillips High School
Chicago, IL06.1999
Skills
- Problem-solving abilities
- Excellent Communication
- Adaptability and Flexibility
- Processes and procedures
- Quality Improvement
- Teamwork and Collaboration
- Employee Supervision
- Attention to Detail
Timeline
Direct Support Professional
Misericordia
09.2023 - Current
City Mail Carrier
United Postal Service
01.2013 - 01.2014
Supervisor
Help At Home LLC
05.2008 - 04.2023
Personal Care Aide
Help at Home Inc.
01.2008 - 01.2013
Personal Assistant
Department of Human Services Rehabilitation)
01.2003 - Current
Master of Arts - Child Development Special Education
Kennedy King College
Medical Assistant & Phlebotomy Diploma - Medical Assisting/ Phlebotomy
Illinois School of Health Career
High School Diploma - General Studies
Wendell Phillips High School