Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Carmen B. Blas Medina

El Paso,TX

Summary

Offering solid foundation in customer service and cash management, ready to learn and grow in this role. Brings aptitude for handling cash and providing excellent customer interactions. Ready to use and develop skills in transaction processing and customer service .

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Assistant

Providence Medical Partners
El Paso, TX
02.2024 - Current
  • Assisted healthcare providers with patient examinations and procedures.
  • Managed patient scheduling and coordinated follow-up appointments effectively.
  • Supported front office operations by greeting patients and managing phone inquiries.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Medical Receptionist

Paso Del Norte Surgery Center
El Paso, TX
01.2023 - 01.2024
  • Managed patient scheduling and appointment confirmations to enhance office efficiency.
  • Processed patient intake forms and verified insurance information for accuracy.
  • Resolved patient inquiries and concerns promptly to ensure a positive experience.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Patient Service Representative

Providence Surgical Associates (TENET)
El Paso, TX
03.2020 - 01.2023
  • Facilitated patient scheduling and appointment management through electronic health record systems.
  • Provided exceptional customer service, addressing patient inquiries and resolving concerns efficiently.
  • Educated patients on pre-operative procedures and post-operative care instructions for improved compliance.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Patient Service Representative

El Paso Surgical Associates
El Paso, TX
06.2016 - 03.2020
  • Coordinated communication between medical staff and patients to enhance service delivery and care continuity.
  • Handled customer service inquiries in person, via telephone and through email.
  • Implemented process improvements that reduced wait times, enhancing overall patient satisfaction ratings.
  • Led team initiatives focused on optimizing workflow efficiency in a fast-paced surgical environment.

Skills

  • Customer service
  • Retail sales
  • Customer service skills
  • Multitasker
  • Teamwork and collaboration
  • Problem-solving
  • Computer skills

Certification

  • CMA - Certified Medical Assistant
  • PT - Phlebotomy Technician

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Medical Assistant

Providence Medical Partners
02.2024 - Current

Medical Receptionist

Paso Del Norte Surgery Center
01.2023 - 01.2024

Patient Service Representative

Providence Surgical Associates (TENET)
03.2020 - 01.2023

Patient Service Representative

El Paso Surgical Associates
06.2016 - 03.2020
Carmen B. Blas Medina