Carmen Dee Tinney
Pace,FL
Summary
Reliable Front Office Specialist with over 20 years of experience in fast-paced environment. Skilled in multitasking and problem-solving, focused on improving scheduling and office operations to drive efficiency and enhance service quality.
Overview
22
22
years of professional experience
Work History
Front Office Specialist
Clarkson Eyecare (Formerly Woodbine Eye Care)
Pace, Florida
01.2004 - Current
- Managed patient scheduling and coordinated appointments to optimize office flow.
- Facilitated communication between patients and healthcare providers.
- Streamlined front desk operations by implementing efficient check-in and check-out processes.
- Trained new staff on front desk procedures and customer service best practices.
- Updated patient records accurately and efficiently, ensuring data integrity within the system.
- Verified insurance coverage and benefits for medical and routine vision plans.
- Maintained strict confidentiality when handling sensitive patient information in accordance with company policies and HIPAA regulations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw fast-paced front desk operations at busy multi-physician office.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Reconciled end of day reports.
- Collaborated with management to identify areas for process improvement within front office operations.
Education
Liberal Arts And Sciences
Millsaps College
Jackson, MSHigh School Diploma -
Moss Point High School
Moss Point, MSSkills
- Excellent customer relations
- Calendar management
- Attention to detail
- Problem-solving abilities
- Professionalism
- Schedule management
- Master of multitasking
- Dependable and reliable with a strong work ethic
- Ability to adapt to changing situations and environments
Timeline
Front Office Specialist
Clarkson Eyecare (Formerly Woodbine Eye Care)
01.2004 - Current
Liberal Arts And Sciences
Millsaps College
High School Diploma -
Moss Point High School