Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Carmen L. Rivera

Carmen L. Rivera

Office Assistant
50 Newton Street Hartford,Connecticut

Summary

Dynamic Office Assistant with a proven track record at the City of Hartford, excelling in customer service and data entry. Enhanced office efficiency through meticulous file organization and effective time management, achieving high accuracy in document processing. Known for fostering positive communication and supporting team success in fast-paced environments.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

27
27
years of professional experience

Work History

Office Assistant

City Of Hartford/Hartford Board of Education
01.2017 - 08.2023
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.
  • Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.

Office Assistant

City of Hartford/Hartford Board of Education
06.2008 - 01.2017
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Supported staff on special assignments and ad hoc projects.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Book Room Secretary

City Of Hartford BOE
04.1999 - 06.2008
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared the inventory and keep an accurate record of all the textbooks for the whole school.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Paraprofessional

City Of Hartford/BOE
10.1996 - 02.1999
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
  • Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.

Education

No Degree - Clerical

F.O.C.U.S. Inc.
Newark, New Jersey
06-1984

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • File organization
  • Verbal communication
  • Administrative support
  • Prioritizing work

Languages

Spanish
Full Professional

Timeline

Office Assistant

City Of Hartford/Hartford Board of Education
01.2017 - 08.2023

Office Assistant

City of Hartford/Hartford Board of Education
06.2008 - 01.2017

Book Room Secretary

City Of Hartford BOE
04.1999 - 06.2008

Paraprofessional

City Of Hartford/BOE
10.1996 - 02.1999

No Degree - Clerical

F.O.C.U.S. Inc.

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Carmen L. RiveraOffice Assistant