Carmen Marisela Avitia
Fort Worth,TX
Summary
Dynamic Sales Manager with a proven track record at Workwearsafetyshoes, enhancing client satisfaction and boosting sales through strategic planning and relationship building. Excelled in staff management and sales coaching, achieving significant growth. Skilled in POS software and bilingual communication, adept at fostering team development and exceeding sales targets with a positive and results-driven approach.
Overview
21
21
years of professional experience
Work History
Sales Manager
Workwearsafetyshoes
Fort Worth, TX
02.2013 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Cashier Assistant
Justin Outlet
Fort Worth, TX
08.2004 - 12.2015
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Bagged items securely to minimize breakages and reduce losses.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Trained new cashier team members in customer service and money handling processes.
- Enhanced customer checkout experience by providing efficient and accurate transaction processing.
- Resolved customer complaints with patience and professionalism, maintaining store reputation.
- Assisted in inventory management, ensuring product availability and store neatness.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted price checks for customers, facilitating smooth shopping experience.
- Maintained accurate cash drawer through careful cash handling and reconciliation processes.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Sales Associate
Macy's
Fort Worth, TX
02.2004 - 06.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Ensured transaction accuracy by adhering to established procedures in all monetary dealings.
- Established strong connections with customers to drive repeat transactions.
- Handled processing of returns, exchanges, and refunds following store guidelines.
- Assisted customers in finding products efficiently.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Processed POS transactions with precision, issuing correct change and receipts.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accuracy and efficiency in cash handling processes.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Fostered friendly interactions to identify customer needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Utilized in-store system to locate inventory and process special orders for customers.
- Processed cash, card, and check transactions to finalize sales.
Education
High School Diploma -
Paschal High School
Fort Worth, TX05.1997
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Product knowledge
- Sales expertise
- Positive and upbeat
- Sales process
- Sales tracking
- Goal setting
- Sales coaching
- KPI tracking
- Bilingual in English and Spanish
- POS counter point and Netsuite expert
- Employee motivation
- Training and development
- Exceptional multi-tasker
Timeline
Sales Manager
Workwearsafetyshoes
02.2013 - Current
Cashier Assistant
Justin Outlet
08.2004 - 12.2015
Sales Associate
Macy's
02.2004 - 06.2011
High School Diploma -
Paschal High School