Carmesha Thomas
Fernandina Beach,FL
Summary
Customer-focused and hardworking professional with over 10 years of experience in customer service, sales support, and client communication. Proven to handle high-volume interaction and adapt quickly in fast-paced environments. Known for professionalism, attention to detail, and delivering positive customer. Proven to be efficient in time management skills in fast-paced restaurant environments. Also, successful at handling tables of all sizes with accuracy and impeccable service skills and strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
11
11
years of professional experience
Work History
BDC Agent
Paxton Marketing
Fernandina Beach, FL
09.2024 - 06.2026
- Manage inbound and outbound customer communications while maintaining professionalism and
- Accuracy
- Build rapport with clients, identify needs, and schedule follow-ups during vehicle purchases
- Maintain detailed records and ensure timely responses in a high-volume environment
- Updated CRM records with customer details and contact notes.
- Confirmed appointment details and shared dealership information with prospects.
Server
Saltlife Food Shack
Fernandina Beach, FL
03.2024 - 09.2025
- Provide efficient, high-quality service in a fast-paced dining environment
- Accurately process orders while ensuring customer satisfaction
- Greeted guests and presented menus at Saltlife Food Shack's casual dining tables.
- Delivered entrées, drinks, and refills with timely, friendly service.
- Explained menu specials, seafood dishes, and allergy concerns to guests.
- Resolved guest concerns and coordinated quick service recovery with team members.
Front Office Specialist
Millennium Physician Group
Fernandina Beach
08.2024 - 01.2025
- Greeted patients at Millennium Physician Group front desk and managed check-in and check-out flow.
- Verified insurance details and updated patient demographics in EHR systems.
- Scheduled appointments and coordinated visit changes with clinical staff.
- Collected copays and processed front office payments with accuracy.
- Prepared patient records and organized charts for provider visits.
- Maintained HIPAA compliance while handling confidential patient information.
- Handed out forms to complete or update and put newest information into computer database.
Server / Server Assistant / Food Runner
The Amelia Island Club
03.2021 - 01.2023
- Supported front-of-house operations to ensure smooth service flow
- Assisted team members to maintain timely food delivery and guest satisfaction
- Prepared tables for private dining, banquets, and member service.
- Maintained clean dining areas and polished service stations
- Provided excellent members’ service to ensure satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
Cashier
Omni Hotels & Resorts - Natural Slice
Fernandina Beach, FL
02.2018 - 11.2018
- Processed transactions accurately and provided friendly customer service
- Maintained cleanliness and organization of the workspace
- Prepared pizza dough, sauces, and fresh toppings for daily service.
- Maintained clean workstations, cutting tools, and food preparation areas.
- Checked ingredient freshness and rotated stock to support safe food handling.
Hostess/Server
The Surf
Fernandina Beach, FL
01.2017 - 01.2018
- Greeted guests and managed seating flow across dining room and waitlist
- Presented menus and described specials using restaurant service standards
- Took food and beverage orders accurately at tables and host stand
- Coordinated server sections with kitchen and management during busy meal periods
- Processed payments and closed checks using point-of-sale systems
- Supported restaurant operations by answering calls and handling reservations
Cashier
Burger King
Fernandina Beach
05.2015 - 05.2016
- Balanced cash drawer and verified receipts during shift closeout procedures
- Entered food and beverage orders accurately for kitchen and front counter service
- Handled credit card, cash, and room charge transactions with care
Education
Fernandina Beach High School
Fernandina Beach, FLSkills
- Customer Service & Client Relations
- Inbound & Outbound Communication
- Fast Learner & Adaptability
- Detail-Oriented & Efficient
- Professional, Personable, and Polite
- Time Management & Multitasking
- Team Collaboration
Timeline
BDC Agent
Paxton Marketing
09.2024 - 06.2026
Front Office Specialist
Millennium Physician Group
08.2024 - 01.2025
Server
Saltlife Food Shack
03.2024 - 09.2025
Server / Server Assistant / Food Runner
The Amelia Island Club
03.2021 - 01.2023
Cashier
Omni Hotels & Resorts - Natural Slice
02.2018 - 11.2018
Hostess/Server
The Surf
01.2017 - 01.2018
Cashier
Burger King
05.2015 - 05.2016
Fernandina Beach High School