Carmesia Harris
Fairburn,GA
Summary
Dynamic Supervisor with a proven track record at DHL Worldwide Express, excelling in staff management and complex problem-solving. Enhanced team productivity through strategic planning and process improvement, while fostering a positive work environment. Committed to customer service excellence, resulting in increased satisfaction and reduced employee turnover.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
7
7
years of professional experience
Work History
Supervisor
DHL Worldwide Express
Georgia
09.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Assistant Manager
Old Navy
Georgia
04.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor Of Health Science - Health And Wellness
Georgia Southern University
Statesboro, GA08.2023
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff discipline
- Analytical thinking
- Operations management
- Process improvement
- Project management
- Policy enforcement
- Schedule development
- Project planning
- Public speaking
Timeline
Supervisor
DHL Worldwide Express
09.2020 - Current
Assistant Manager
Old Navy
04.2018 - Current
Bachelor Of Health Science - Health And Wellness
Georgia Southern University