Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carmesia Russell

Natchitoches,LA

Summary

I have 5+ years of experience in customer service. I use critical thinking & communication skills to amplify client interactions. I successfully operate a catering business, reflecting my hard work and dedication to service success. I am determined to use my skills & knowledge as a Customer Care Advocate to contribute quality service and support to a new team/family.

Overview

7
7
years of professional experience
1
1
Certification

Work History

CATERER-CARM'S KITCHEN LLC
Natchitoches, LA
01.2022 - Current
  • I currently own a catering business, called Carm's Kitchen. I have been successfully operating this business, for well over 2 years now. I love to cook and bake. The compliments I get when someone tastes my food pushes me to strive for greatness. One day I will have my own restaurant.

CASHIER/ CUSTOMER SERVICE REP

SUPER 1 FOODS
Natchitoches, LA
04.2022 - 01.2023
  • I maintained current knowledge of store promotions and highlighted sales to customers. I operated the POS system to process payments and issue receipts. I operated cash register and accurately processed payments, returns, and exchanges. I maintained cleanliness of the checkout area by cleaning counters & organizing shelves. I demonstrated excellent customer service skills while interacting with customers in a friendly manner.

SALES ASSOCIATE

SHOE DEPT
Natchitoches, LA
02.2021 - 02.2022
  • I worked with the sales team to collaboratively reach goals, consistently meet/exceed quotas. I prepared merchandise for the sales floor by pricing & tagging items. Happily, built relationships with customers to promote long term business growth. I trained new employees on customer service, money handling and organizing strategies. Performed cleaning tasks, keeping store neat and organized.

CUSTOMER SERVICE REPRESENTATIVE

STARTEK
Greenwood Village, CO
05.2020 - 01.2021
  • I performed duties as a sales associate, assisted customers with technical issues, bill payments and any other issues pertaining to their service

SALES ASSOCIATE

T MOBILE
Shreveport, LA
06.2018 - 07.2019
  • At this job I performed duties as a sales associate, assisted customers with technical issues, bill payments and any other issues pertaining to their service.

Education

Criminal Justice & Forensic Psychology

Northwestern State University of Louisiana
Natchitoches, LA

Skills

  • I'm specialized in, Inventory Management, POS Systems, Verbal & Written Communication, Microsoft Windows &Excel, Critical Thinking & Customer relations

Certification

  • Communications
  • Computer basics

Timeline

CASHIER/ CUSTOMER SERVICE REP

SUPER 1 FOODS
04.2022 - 01.2023

CATERER-CARM'S KITCHEN LLC
01.2022 - Current

SALES ASSOCIATE

SHOE DEPT
02.2021 - 02.2022

CUSTOMER SERVICE REPRESENTATIVE

STARTEK
05.2020 - 01.2021

SALES ASSOCIATE

T MOBILE
06.2018 - 07.2019

Criminal Justice & Forensic Psychology

Northwestern State University of Louisiana
Carmesia Russell