Carmi Castro
Miami,FL,FL
Summary
Adept at multitasking and prioritization, I enhanced patient well-being and streamlined operations at Sunshine Medical Wellness Center. My tenure there and as a dedicated caregiver honed my organization and empathetic communication skills, ensuring high-quality client relations and efficient front desk management without sacrificing a service-oriented mindset.
Overview
13
13
years of professional experience
Work History
Receptionist
Sunshine Medical Wellness Center
04.2019 - Current
Answering the phone making appointment's,conforming appointments accommodating the patient once they are at the office, organizing medication for the doctor and anything else that was needed and asked of me but most importantly patient well- being and comfort always.
Full Time Care Giver
Taking Care of Grandmother
05.2012 - 01.2019
My grandma was diabetic therefore I had to take control of her medication. Make sure that she was taking her insulin at the proper time. The proper amount control her diet as well, as taking her a bath and grooming her making sure that she attended all her doctors appointments..
Education
High School Diploma - Phlebotomist Certification
Braddock Senior High
Miami, FL11.2001
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Schedule management
- Professional demeanor
- Service-oriented mindset
- Performance improvement
- Strategic planning
- Front desk operations
- Phone etiquette
- Positive and professional
- Professional and polished presentation
- Multitasking and prioritization
- Multi-line telephone skills
- Customer service
- Call answering and routing
- Team collaboration
Timeline
Receptionist
Sunshine Medical Wellness Center
04.2019 - Current
Full Time Care Giver
Taking Care of Grandmother
05.2012 - 01.2019
High School Diploma - Phlebotomist Certification
Braddock Senior High
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