Experienced store manager with a strong background in retail operations, team leadership, inventory control, and loss prevention. Skilled in driving brand standards, cash handling, and store performance while keeping daily operations organized and efficient.
Overview
26
26
years of professional experience
Work History
Store Manager
Bealls
Smithfield, North Carolina
09.2015 - Current
Strong store operations supported brand standards and service quality for Bealls.
Coordinated associate scheduling, coaching, and performance discussions to optimize sales floor organization.
Implemented shrink control measures and maintained audit readiness and compliance with company guidelines to reduce inventory loss.
Inventory control, stockroom organization, and shipment processing supported smooth operations.
Merchandising recovery and visual presentation stayed aligned across departments.
Cash handling, register procedures, and opening and closing tasks remained accurate.
Recruited, trained, and supervised new employees to ensure effective onboarding.
Store Manager
Rue 21
Fayetteville, North Carolina
08.2012 - 08.2015
Coordinated associate schedules, coached team members, and facilitated performance discussions across the sales floor.
Set customer service standards and monitored staff compliance.
Managed cash procedures, register operations, and opening and closing tasks.
Trained associates on policies, safety, and store procedures.
Prepared weekly schedules to maintain proper floor coverage within fiscal guidelines.
Managed shrink control efforts, ensured audit readiness, and maintained compliance with company guidelines.
Monitored inventory levels, organized stockroom, and processed shipments to ensure product availability.
Participated in the recruitment process, conducted training sessions, and provided supervision for newly hired employees..
Participated in the recruitment process, conducted training sessions, and provided supervision for newly hired employees.
Improved workflow productivity through hiring, managing, and developing strong talent.
Built visually appealing displays and signage to promote featured products.
Supported daily store operations at rue21 to maintain brand standards and service quality.
Assistant Manager
Ross Dress for Less
Fayetteville, North Carolina
05.2002 - 07.2012
Managed daily operations, including shift scheduling and duty assignments.
Trained associates on customer service, register procedures, and loss prevention practices.
Coordinated cashier coverage and breaks, ensuring smooth front-end workflow for Ross stores.
Led training sessions for new hires to introduce the workplace environment.
Recruited and trained new employees to meet job requirements.
Mentored newly hired employees and shared knowledge of company programs.
Guided junior staff members on daily tasks and projects to enhance team productivity.
Resolved team conflicts in an effective manner.
Supported Ross Dress for Less sales floor operations and kept daily store standards on track.
Handled customer concerns and delivered courteous service across store areas.
Reviewed markdowns, signage, and merchandising displays for brand consistency.
Followed safety practices, shrink control procedures, and company policy requirements.
Completed opening, closing, and shift change tasks to maintain operational standards each day.
Delegated tasks to team members to ensure efficient workflow. to staff while setting priorities and goals.
Partnered with other departments to support smooth operational flow.
Sales Associate
Walmart
Winston-Salem, North Carolina
01.2001 - 05.2002
Helped customers with product selection, sizing, and styling.
Helped Walmart customers choose products and answered store questions.
Assisted customers in finding specific products on store shelves, answered questions, and shared product advice.
Directed shoppers to departments and suggested Walmart products.
Handled customer concerns with courteous Walmart service and clear communication.
Welcomed customers and delivered strong customer service.
Kept displays clean and aisles safe throughout the Walmart store.
Collaborated with sales team to achieve collective sales targets.
Organized inventory transfer from backroom to maintain order in Walmart aisles.
Displayed new merchandise attractively with signage to enhance sales visibility and manage overstock.
Store Manager at Goodwill Industries of Southeastern Wisconsin & Metropolitan ChicagoStore Manager at Goodwill Industries of Southeastern Wisconsin & Metropolitan Chicago