Carmina Garcia
Dallas,TX
Summary
Driven Supervisor with a track record of enhancing customer satisfaction and team performance at food, beverage and Hospitality. Excelled in process improvement and employee motivation, boosting service quality through strategic planning and training. Skilled in complex problem-solving and negotiation, achieving significant improvements in operational efficiency. Seeking a role that positively influences others through effective interpersonal communication and strategic decision-making.
Overview
10
10
years of professional experience
Work History
Supervisor
Uchiba
Dallas, TX
01.2018 - Current
- Developed and implemented customer service policies to enhance satisfaction.
- Oversaw daily restaurant operations, including opening and closing procedures, inventory management, and compliance with health and safety regulations.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained seamless communication between front-of-house and kitchen staff, ensuring efficient service flow and timely resolution of issues, contributing to a consistently high-quality dining experience.
- Gathered, organized and input information into digital database.
Server/ Bartender
Uchiba
Dallas, TX
04.2016 - Current
- Used slow periods to restock supplies, ice, trays, and delivery essentials.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Designed and executed a diverse menu of craft cocktails, incorporating seasonal ingredients and innovative techniques, enhancing the restaurant’s beverage offerings and driving a 15% increase in cocktail sales.
- Provided personalized service to guests, tailored drink recommendations based on individual preferences, and resolved issues promptly, contributing to a 5-star rating on customer review platforms.
- Oversaw inventory management, ordered supplies, and maintained equipment, reducing waste and ensuring consistent product quality and availability.
Bartender
CBC
Dallas, TX
02.2014 - 04.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
Bachelor Of Music Performance: String -
Berklee College of Music
Boston, MA2012
Skills
- Process Improvement
- Inventory Control
- Business Development
- Strategic Planning
- Industrial hygiene
- Goal-Oriented
- Complex Problem-Solving
- Negotiation
- Training and mentoring
- Employee Motivation
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Uchiba
01.2018 - Current
Server/ Bartender
Uchiba
04.2016 - Current
Bartender
CBC
02.2014 - 04.2016
Bachelor Of Music Performance: String -
Berklee College of Music