Carmol Cardona
Customer Service Representative
Jacksonville,FL
Summary
Customer service expert who identifies customer needs and delivers effective solutions to problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Inbound/Outbound Calls
Customer Returns, Amazon
Jacksonville, Fl
12.2020 - Current
- Receive undeliverable packages from drivers
- Scan packages back into system
- Sort packages
- Stack packages on pallets
- Load packages on conveyor belt
- Pick/Stage
- Pick loads for drivers
- Scan packages/bags and place them on carts
- Stage carts in designated areas per scanner, Data Entry
- Using maps to track customer’s location
- Ensuring customer's safety
Premium Specialist
Samsonite
Jacksonville, FL
01.2017 - 12.2020
- Data Entry
- Processing Credit/Debit Payments
- Processing Orders
- Inbound/Outbound Calls
- Returns
- Weekly Reports
Print Production Coordinator
WestRock
Jacksonville, FL
03.2015 - 12.2017
- Inputting data in Citrix/Radius
- Created weekly & monthly spreadsheets using Excel functions and calculations to develop reports
- Identify operator printing problems and solve them
- Order and maintain department supplies
- Review job jackets, copy check, create labels, and send files
- Follow up email, research, and projects for General Manager
- Back up to Image Technician as well as back to Graphics Coordinator
Customer Service Representative
C&G Customer Solutions, LLC
Jacksonville, FL
03.2010 - 01.2015
Customer Service Representative
Southland Waste Systems
Jacksonville, FL
03.2006 - 12.2006
- Setting up new accounts
- Processing payments
- Data entry, filing, inbound/outbound calls
- Operating a multi-phone line
- Data Entry
Blue Cross & Blue Shields of Florida
Jacksonville, FL
02.2001 - 09.2001
- Processing claims in Diamond/DDERS Systems
- Contacting Providers
- Data Entry, filing, inbound/outbound calls
Education
Associate of Science - Registered Nurse
Florida State College of Jacksonville
Jacksonville, Fl 01.2022 - Current
Skills
Multi-line Phone Systems
Proficient Microsoft Office
SAP
Customer Service
Problem Resolution
Typing speed 50wpm
Timeline
Associate of Science - Registered Nurse
Florida State College of Jacksonville
01.2022 - Current
Inbound/Outbound Calls
Customer Returns, Amazon
12.2020 - Current
Premium Specialist
Samsonite
01.2017 - 12.2020
Print Production Coordinator
WestRock
03.2015 - 12.2017
Customer Service Representative
C&G Customer Solutions, LLC
03.2010 - 01.2015
Customer Service Representative
Southland Waste Systems
03.2006 - 12.2006
Blue Cross & Blue Shields of Florida
02.2001 - 09.2001