Carnecia Brown
Summary
Assistant Manager with extensive expertise in operations management and team leadership, effectively enhancing productivity and fostering a collaborative work environment. Demonstrates strategic thinking and compliance skills, improving profitability and maintaining high-quality standards. Passionate about optimizing team efficiency and customer satisfaction through innovative scheduling and cross-departmental collaboration.
Overview
2026
2026
years of professional experience
2000
2000
years of post-secondary education
Work History
Assistant Manager
Octapharma Plasma
Monroe
12.2022 - 03.2025
- Oversee daily operations and enhance team efficiency through strategic scheduling.
- Implement cost-saving measures, maintaining quality and boosting profitability.
- Facilitate effective conflict resolution, fostering a collaborative work environment.
Customer Service Representative
Qualfon
San Antonio
01.2022 - 11.2022
- Educated customers on pricing, enhancing satisfaction and driving monthly revenue growth.
- Resolved complex issues with cross-departmental collaboration, ensuring customer needs were met.
- Processed payments and assisted with billing, improving customer understanding of options.
- Handled inbound and outbound calls, facilitating service upgrades and account changes.
Durable Medical Equipment Representative
Dura Medic LLC
Austin
03.2019 - 03.2020
- Applied HIPAA regulations in managing patient information, ensuring privacy and security.
- Guided clients on medical device usage, enhancing user satisfaction and compliance.
- Prepared tailored quotes, improving customer acquisition and retention.
- Maintained precise sales records, ensuring seamless transaction processes.
- Identified client needs, recommending effective medical equipment solutions.
- Managed inventory, optimizing stock levels and reducing shortages.
Manager
Richwood Correctional Center
Monroe
08.2009 - 06.2018
- Led team to improve customer satisfaction, enhancing retention and loyalty.
- Mentored new hires, fostering growth and knowledge of company programs.
- Managed vendor contracts, ensuring timely delivery and cost-effectiveness.
- Conducted performance reviews, providing actionable feedback for improvement.
- Recruited and trained employees, aligning skills with organizational needs.
- Evaluated team performance, enhancing efficiency and identifying growth opportunities.
- Implemented cost-saving strategies, maintaining quality and boosting profitability.
- Contributed to marketing strategies, driving sales and improving financial outcomes.
- Conducted inventory audits, reducing losses and accurately forecasting demand.
- Led daily operations, optimizing staff productivity and ensuring seamless processes.
Assistant Manager
Able Finance Company
Monroe
01.2000 - 08.2003
Administration Assistant
Woodard & Associates
Monroe
- Managed administrative tasks to support daily operations at Woodard & Associates.
- Coordinated schedules and meetings for team members and executives.
- Assisted in preparing documents and reports for client presentations.
- Processed payroll, accounting services, and audit services to clients
Education
HIGH SCHOOL DIPLOMA -
Ouachita High School
Monroe, LASOME COLLEGE (NO DEGREE) -
Northwestern State University of Louisiana
Natchitoches, LASkills
- Employee Scheduling
- Operations Management
- Employee Performance Evaluations
- Customer Relationship Management
- Recruiting
- Workplace safety compliance
- Strategic thinking
- Compliance
- Team leadership
- Financial reporting
Timeline
Assistant Manager
Octapharma Plasma
12.2022 - 03.2025
Customer Service Representative
Qualfon
01.2022 - 11.2022
Durable Medical Equipment Representative
Dura Medic LLC
03.2019 - 03.2020
Manager
Richwood Correctional Center
08.2009 - 06.2018
Assistant Manager
Able Finance Company
01.2000 - 08.2003
Administration Assistant
Woodard & Associates
HIGH SCHOOL DIPLOMA -
Ouachita High School
SOME COLLEGE (NO DEGREE) -
Northwestern State University of Louisiana