Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carnel Shelborne

Wilkes-Barre,PA

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service driven to exceed expectations in all areas with resourcefulness and problem-solving strengths. Quick learner skilled at adapting to changing demands. Maintain high levels of customer service on busy and high-demand days. Proficient in unloading items in safely and securely. Clear communicator and collaborative team player with unparalleled work ethic. Familiar with scheduling, customer service and compliance. Strong time management and conflict resolution skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Sales Associate/Back Dock

Goodwill
07.2022 - Current
  • Always on time never late
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Built relationships with customers to encourage repeat business.
  • Worked safely around moving machinery.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Consistently lifted materials weighing as much as 50 lbs or more.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to 50 lbs.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Prepared merchandise for sales floor by pricing or tagging
  • Rotated stock and restocked shelves to maintain product availability and store appearance
  • Managed returns, exchanges and refunds in accordance with store policy
  • Engaged with customers to build rapport and loyalty
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Educated clients on current promotional offerings and products using persuasive selling tactics

Education

GED -

Commonwealth Secondary School
Wilkes-Barre, PA
09.2022

Skills

  • Sales processing
  • Sales strategics
  • Efficient sales transactions

Certification

  • Certified Flagger, American Traffic Safety Services Association Pennsylvania Issue date 06/01/2022 Expiration Date 06/20/2025
  • Certified in MoneySkill, AFSA Education Fondation - Pennsylvania Issue Date 07/01/2022 Non Expiration Date


  • Certified in Green Clean, Green Clean Institute - Pennsylvania Issue Date 07/01/2022 Non Expiration Date
  • Certified In Understanding Sexual Harassment in the workplace, Branigan Robertson Law, Inc. - Pennsylvania Issue Date 07/01/2022 Non Expiration Date
  • Certified in Green Clean, Green Clean Institute - Pennsylvan ia Issue Date 07/01/2022 Non Expiration Date
  • Certified in operating a Pallet jack

Timeline

Sales Associate/Back Dock

Goodwill
07.2022 - Current

GED -

Commonwealth Secondary School

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Carnel Shelborne