Amelia Kleinatland
Daphne
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
5
5
years of professional experience
Work History
Sales Associate
Dillard's
Spanish Fort
09.2024 - 06.2025
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Developed promotional strategies to increase sales volume.
- Executed unloading and organizing of merchandise shipments, contributing to effective inventory management and visually appealing displays.
- Processed transactions using a point-of-sale system.
- Attended weekly team meetings to review performance goals and objectives.
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Housekeeper
The Lodge at Gulf State Park
Gulf Shores
04.2020 - 08.2021
- Changed bed linens and towels, tidied up rooms.
- Responded to requests from guests regarding housekeeping needs.
- Emptied trash receptacles throughout the property.
- Reported any maintenance issues or damage to supervisors immediately.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Observed proper use of chemicals when cleaning various surfaces.
- Followed safety procedures when handling hazardous materials.
- Provided information about hotel services upon request from guests.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Used cleaning chemicals following proper guidelines.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
Education
GED -
Crossroads Christian
Ashville, AL02-2006
Skills
- Customer service
- Visual merchandising
- Sales processing
- Product knowledge
- Team collaboration
- Conflict resolution
- Transaction processing
- Relationship building
- Effective communication
- Sales goal achievement
- Cash handling
- Verbal and written communication
- Problem-solving skills
- Order processing
- Excellent communication skills
- Customer engagement
- Exceeds sales goals
Languages
English
Full Professional
Timeline
Sales Associate
Dillard's
09.2024 - 06.2025
Housekeeper
The Lodge at Gulf State Park
04.2020 - 08.2021
GED -
Crossroads Christian