CARNELL J CROSS
Customer Service Specialist
Malibu ,Ca
Summary
Driven student leveraging studies in Computer Science seeks real-world experience. Offers strong interpersonal, task prioritization skills while being extremely fluid in communication.
Overview
12
12
years of professional experience
Work History
Talent Acquisition Specialist
Songfinch
09.2022 - Current
- Utilized social media platforms to source potential candidates and build pipeline of qualified talent.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
Songwriter
Envision Songwriting Academy, SONY/ATV
05.2011 - Current
- Signed as a songwriter/ Purchased studio spaces to rent out Maintained all bookings and costs spread sheets.
- Awarded a RIAA Platinum award for over 100 Million Streams
- Six MTV award nominations
- Four Grammy Nominations
- Three Platinum Records
- Over ten million personal record streams
- Participated in developing major artists such as, Dua Lipa, Zara Larsson.
Level 2 IT Support Engineer
Everise (Cox Complete Care)
06.2021 - 07.2023
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Maintained response times to support business continuity.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Senior Marketing Specialist
Amazon
07.2019 - 08.2021
- Updated social media platforms with latest news and corporate details.
- Monitored trends in social media, industry, and competitive landscape to create new material.
- Identified appropriate marketing channels and target customers for campaigns.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Worked closely with in-house design team to develop visuals for content.
Parent Aide
Family First Services, LLC
05.2016 - 11.2019
- Provided contractual parent-aid services for children and families involved with the Indiana Department of Child Services.
- Assisted with supervision of parent-child visitation to work towards completion of case plan goals for reunification of the family.
- Completed timely and detailed documentation of services provided.
- Handled daily administrative tasks efficiently to minimize time away from children.
Education
Master of Science - Computer Science And Engineering
DePaul University
Chicago, IL2019
Musikmakarna Songwriting School
Ornskoldsvik, Sweden05.2017
Bachelor of Science - Computer Science
University of Georgia
Athens, GA05.2013
Skills
- Data Entry and Maintenance
- Database Programming
- Verbal and Written Communication
- Upbeat and Positive Personality
- Self-Motivated
- Conduct Orientations and Training
- Building Partnerships
- Candidate Searching
- Employee and Applicant Assessment
- Employee Performance Management System
- Networking and Partnership Development
- Temporary and Seasonal Employees
- Employee Timesheet Processing
- Manage Employee Relations
- Remote Conferencing and Communication
- Coordinate Recruitment Strategies
Timeline
Talent Acquisition Specialist
Songfinch
09.2022 - Current
Level 2 IT Support Engineer
Everise (Cox Complete Care)
06.2021 - 07.2023
Senior Marketing Specialist
Amazon
07.2019 - 08.2021
Parent Aide
Family First Services, LLC
05.2016 - 11.2019
Songwriter
Envision Songwriting Academy, SONY/ATV
05.2011 - Current
Master of Science - Computer Science And Engineering
DePaul University
Musikmakarna Songwriting School
Bachelor of Science - Computer Science
University of Georgia
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