CARNESIA VEAL
Jeffersonville
Summary
Dedicated Customer Service Representative skilled in efficiently managing customer inquiries and resolving complaints through effective communication. Strong problem-solving abilities enhance customer satisfaction and loyalty. Committed to contributing to a dynamic customer service team by leveraging expertise in CRM systems.
Overview
7
7
years of professional experience
Work History
Housekeeper
HHS Environmental Services
Macon
04.2026 - Current
- Maintained cleanliness in patient rooms and common areas daily.
- Disinfected surfaces using approved cleaning chemicals and equipment.
- Replenished supplies and ensured availability of cleaning materials.
- Followed safety protocols to ensure a safe working environment.
Teacher
GR Lighthouse Learning Center
Jeffersonville
08.2022 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Communicated effectively with customers through verbal and written channels to enhance interactions.
- Built strong customer relationships and loyalty by fostering open communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Applied problem-solving techniques to resolve complex customer inquiries, ensuring satisfaction.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Remained open to feedback from supervisor and peers to build and improve skill set.
Work From Home Customer Service Representative
Sertec Remote Call Center
Remote
03.2024 - 12.2025
- Resolved issues by investigating customer complaints and providing solutions.
- Assisted customers with product knowledge and service options.
- Managed customer inquiries through various communication channels.
Warehouse Clerk
Saddle Creek Logistics
Macon
02.2021 - 07.2022
- Received, unloaded, and stocked incoming shipments, ensuring timely availability of products.
- Assisted in the preparation of orders for customers, picking, packing and labeling products correctly.
- Processed orders using computer-based systems for tracking inventory levels, pricing, and order status, contributing to accurate fulfillment.
- Organized stock shelves according to established procedures and rotated stock.
- Maintained a neat, clean, and organized warehouse environment.
- Managed inventory levels by performing cycle counts on a regular basis.
- Identified discrepancies between physical count and computer system count; reported any discrepancies immediately.
- Utilized problem-solving abilities to resolve any issues that arose during the receipt process promptly.
- Inspected inventory items for defects and damage, ensuring quality control standards were met.
- Maintained a clean and organized receiving area while adhering to safety regulations.
- Operated forklifts, pallet jacks, and hand trucks, maintaining safety standards and ensuring efficient warehouse operations.
- Executed loading and unloading of delivery trucks and containers efficiently.
- Compiled reports on received items and updated inventory records.
- Inspected shipments for damages and reported any issues to suppliers.
Receiving Clerk
Academy Sports & Outdoors Distribution Center
Jeffersonville
09.2020 - 02.2021
Sandwich Artist
Subway of Jeffersonville
Jeffersonville
04.2019 - 02.2020
Education
Associate of Science - Pharmacy Tech
Ultimate Medical Academy
Clearwater, FL12-2026
High School -
Twiggs County High School
05-2020
Skills
- Customer service
- Active listening
- Time management
- Data entry
- Problem-solving
- Critical thinking
- Call center experience
- Computer proficiency
- Decision-making
- Adaptability and flexibility
- Call center operations
- Complaint handling
- Payment processing
- Customer relationship management (CRM)
- Technical support
- Live chat support
- De-escalation techniques
- Microsoft Office Suite
Timeline
Housekeeper
HHS Environmental Services
04.2026 - Current
Work From Home Customer Service Representative
Sertec Remote Call Center
03.2024 - 12.2025
Teacher
GR Lighthouse Learning Center
08.2022 - Current
Warehouse Clerk
Saddle Creek Logistics
02.2021 - 07.2022
Receiving Clerk
Academy Sports & Outdoors Distribution Center
09.2020 - 02.2021
Sandwich Artist
Subway of Jeffersonville
04.2019 - 02.2020
Associate of Science - Pharmacy Tech
Ultimate Medical Academy
High School -
Twiggs County High School