Carnesiea Sims
Detroit,MI
Summary
Results-driven Customer Engagement Specialist with a strong track record across diverse organizations, known for enhancing customer satisfaction and operational efficiency. Expertise in time management and Microsoft Office has facilitated streamlined processes and improved service delivery. Proficient in conflict resolution, consistently achieving positive outcomes even in high-pressure environments. Committed to advancing client support initiatives that contribute to overall organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Membership Insurance Representative
AAA The Auto Club Group
Tampa, FL
11.2021 - 04.2024
- Provided advice on the best types of insurance policies for customers based on their needs.
- Maintained accurate records of customer interactions and policy information.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Assisted customers in completing necessary forms and documents related to new or updated policies.
- Participated in training sessions designed to keep staff up-to-date on current developments in the field.
Team Member Licensed Insurance Agent
Julia Patton State Farm
Troy, MI
09.2020 - 09.2021
- Collaborated with team members to maximize productivity and efficiency.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Responded promptly to customer inquiries regarding coverage options, premium costs, claim status.
- Maintained accurate records of all transactions including client information, policy details and payment history.
- Assisted customers in selecting appropriate coverage levels based on their individual needs.
- Developed and maintained relationships with clients to ensure customer satisfaction.
Army National Guard
92S Army National Guard
Lapeer, MI
03.2013 - 03.2021
- Combat Lifesaver Certified.
- Completed routine maintenance and repair.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated a variety of machinery and tools safely and efficiently.
- Provided tactical and technical guidance to facilitate unit duties.
- Maintained and serviced personal and unit equipment ensuring readiness for deployment.
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
Behavioral Interventionist
Leona Group Ceaser Chavez Middle School Academy
Detroit, MI
01.2020 - 08.2020
- Worked directly under the Dean of Students
- Create plans to prevent behavioral problems within the school
- Create plans to improve students behavior
- Create safety plans for extreme weather, fire, active shooting events, school social events and more
- Certified in ALICE
- Help bridge the gap between students, parents, and teachers
- Attend school events such as parent teacher conference
Verification Specialist
S&P Data
Troy, MI
07.2018 - 12.2018
- Updated client account information and records in company databases.
- Analyzed borrower's financial information to determine eligibility for loan applications.
- Identified potential fraud cases by looking at discrepancies in customer data and making appropriate referrals when necessary.
- Reviewed credit reports to ensure that the applicant met the minimum requirements of the lender.
- Informed customers of loan application requirements and deadlines.
Teacher's Assistant
Bill Family YMCA
Detroit, MI
09.2017 - 07.2018
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Assisted in planning and preparing materials for art, science, and music activities.
- Responded promptly to incidents or emergencies according to established protocols.
- Assisted children with hygiene tasks, including handwashing and bathroom breaks.
- Observed and monitored children's play activities.
- Used clear communication and professionalism to develop constructive relationships with families.
- Collaborated with other daycare assistants to create a cohesive and supportive team environment.
Certified Bra Fitter
Busted bra shop
Detroit, MI
12.2016 - 05.2017
- Certified Bra Fitter.
- Handled customer inquiries and complaints with professionalism and patience.
- Managed inventory levels through cycle counts and physical inventories as needed.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted customers with product selection information and resolving complaints in a timely manner.
Assistant Manager, Barista
Kremá
Detroit, MI
02.2015 - 12.2015
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Youth Intern
Michigan Roundtable for Diversity and Inclusion
Detroit, MI
06.2012 - 03.2013
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Created educational materials and resources for use in communities affected by social injustice.
- Developed and implemented strategies to support social justice initiatives in the community.
- Educated youth about their rights as citizens, particularly those living in disadvantaged areas or facing discrimination.
- Organized events such as forums, workshops, and rallies to raise awareness about social injustice issues.
Volunteer Teacher's Assistant
Boll Family YMCA Child Development Center
Detroit, MI
01.2011 - 02.2011
- Read stories and led educational games to stimulate interest in learning.
- Accompanied children on field trips and assisted them with personal hygiene routines.
- Maintained a clean, organized classroom environment conducive to learning.
- Assisted in planning and preparing materials for art, science, and music activities.
Education
Associate - Criminal Justice/Law Enforcement
Wayne County Community College District
Detroit, MI08.2021
Ross Hill Academy -
Ross Hill Academy
Detroit, MI12.2012
Skills
- Customer Engagement
- Client Support
- Customer Service Representative
- Telecommunications Service
- Insurance Product Sales
- Experience in Assistant Management
- Prospective Client Outreach
- Barista Experience
- Cash Handling Expertise
- Inventory Management
- Professional Phone Communication
- Security
- Front Office Operations
- Basic Arithmetic Skills
- Conflict Resolution Expertise
- Strong Time Management Skills
- Skilled in Microsoft Office Applications
Certification
- Property and Casualty License (P&C)
- Valid Driver's License
- Professional Bra Fitting Certification, February 2017
Personal Information
Work Permit: Authorized to work in the US for any employer
Military Service
United States National Guard, PFC
Affiliations
- National Honor Society, Phi Theta Kappa (PTK)
Timeline
Membership Insurance Representative
AAA The Auto Club Group
11.2021 - 04.2024
Team Member Licensed Insurance Agent
Julia Patton State Farm
09.2020 - 09.2021
Behavioral Interventionist
Leona Group Ceaser Chavez Middle School Academy
01.2020 - 08.2020
Verification Specialist
S&P Data
07.2018 - 12.2018
Teacher's Assistant
Bill Family YMCA
09.2017 - 07.2018
Certified Bra Fitter
Busted bra shop
12.2016 - 05.2017
Assistant Manager, Barista
Kremá
02.2015 - 12.2015
Army National Guard
92S Army National Guard
03.2013 - 03.2021
Youth Intern
Michigan Roundtable for Diversity and Inclusion
06.2012 - 03.2013
Volunteer Teacher's Assistant
Boll Family YMCA Child Development Center
01.2011 - 02.2011
Associate - Criminal Justice/Law Enforcement
Wayne County Community College District
Ross Hill Academy -
Ross Hill Academy
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