Hi, I’m
Monica H Vaccaro
CR Sales Advisor
Norwalk,CT
Design is not just what it looks like and feels like. Design is how it works.
Steve Jobs
Summary
Top-notch pragmatic professional with a proven track record of success leading and growing organizations. Skilled in identifying opportunities and implementing practical business strategies committed to staying informed about the latest trends, technologies, and best practices. Strong background in strategic planning, financial management, and team development.
A hardworking and passionate job seeker with solid organizational skills eager to secure an entry-level assistant innovation position. Ready to help the team achieve company goals.
Overview
10
years of professional experience
Work History
AAA NortheastStamford, CT
Membership Sales Representative
11.2020 - Current
Job overview
- Acts as functional Membership Call center, handling more complex member issues, resolving problems, and distributing workflow; receives incoming calls from prospective and current members to sell new or additional Club memberships products and Financial Services; handles incoming calls with or intended to provide.
- Five Diamond Customer Services and to encourage member retention and renewal, using independent judgment, makes decisions that affect member service and satisfaction while exercising appropriate authority to resolve problems.
- Offered exceptional customer service to differentiate and promote the company brand. Handled calls for new sign-ups, service cancellations, and cross-selling opportunities. Exceeded personal sales goals for total revenues and new accounts.
- Displayed strong telephone etiquette, effectively handling difficult calls and client inquiries with exceptional professionalism and enthusiasm. Answered questions and engaged customers with proactive strategies to understand needs and develop successful solutions.
- Informed customers of current sales and promotions. Educating members on conducting transactions conveniently via phone via our innovative AAAUTO CLUB APP.
- Helping them create accounts on their mobile devices and navigate our online member's benefits services. Building skills, resolving problems, and focusing on protecting such AAA Northeast Brand legacy.
- Assistant management with the daily distribution of workflow and other support duties. Increased Customer Satisfaction Ratings by 90% By effectively Answering questions, Suggesting effective
- Solutions and Resolving issues quickly. Represented the Organization at industry conferences and events.
- Served as advocate and ambassador for the Organization by fully engaging, identifying, and securing resources and partnerships to advance the mission.
Lead SaleStamdord, CT
Assistant Manager
01.2015 - 01.2018
Job overview
- Delivered excellent customer service by greeting and assisting each client face-to-face and via phone. Create a great in-store experience for the customers, and help the team members do the same.
- Leading the team and driving Sales to maximize profits, following division standards answering customers' questions, and addressing problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs.
- Processed an average of hundred transactions each day promptly. My performance it's measured by my ability to achieve personal and productivity goals.
- I assumed leadership and managerial responsibilities when the store Manager was absent or on vacation.
- Reorganized the sales floor to meet company demands. Stocked and restocked inventory when shipments were received.
- Assisted in continuously developing effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory, and daily activity management. Delegated Assignments based on Team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling, and cross-sell to improve retail productivity.
- Collaborated with staff to maximize customer satisfaction, simplify procedures and improve bottom-line profitability. Handled scheduling for store shifts to achieve adequate staffing.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making. Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Reviewed inventory and sales records to prepare reports for management and budget departments
- Recruited and trained staff to become a great Team players on daily duties, supervised and provided feedback, resulting in improved performance and customer satisfaction.
JPMorgan ChaseNorwalk, CT
Lead/Customer Services Officer
02.2013 - 06.2016
Job overview
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Built strong relationships with the field operations team to support business development opportunities and improve service.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- I've provided company information and policies to customers when they asked and answered questions via phone, email, or online chat.
- Managed over 50 customer calls daily. "or" Increased sales by 10%".
Education
Norwalk Community CollegeNorwalk, CT
Associate of Arts And Sciences from Communications
01.2017
Universidad Laica Vicente Rocafuerte De GuayaquilGuayaquil- Ecuador
BBA from Business
12.1992
Miss' Technical High SchoolGuayaquil- Ecuador
High School Diploma
01.1988
Skills
- Customer Engagement
- Sales Strategies
- Brand Awareness
- Administrative Operations
- Customer Relations
- Business Growth Opportunities
- Google AdWords
- Balanced Work Ethic
- Social Media Platforms
- Membership Databases
- Cash Drawer Balancing
- Member Retention
Additional Information
- Authorized to work in the US for any employer
Cycling, hiking, reading, meditation.
I enjoyed outdoor activities. I participated small cycling marathon. I love nature and meditating. I think being active does help us to stay focused
as well it's incredible for our mental health.
Languages
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Membership Sales Representative
AAA Northeast
11.2020 - Current
Assistant Manager
Lead Sale
01.2015 - 01.2018
Lead/Customer Services Officer
JPMorgan Chase
02.2013 - 06.2016
Norwalk Community College
Associate of Arts And Sciences from Communications
Universidad Laica Vicente Rocafuerte De Guayaquil
BBA from Business
Miss' Technical High School
High School Diploma
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