Summary
Overview
Work History
Education
Skills
Timeline
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Carol Albert

Montgomery,TX

Summary

Professional with a proven track record at Saddle West Hotel & Casino, excelling in customer service and teamwork. Enhanced player loyalty through personalized assistance and assisting with promotions, while also improving operational efficiency as a Cardiopulmonary Technician at Ellett Memorial Hospital, delivering exceptional patient care and effective communication.

Professional with strong experience in customer service and loyalty programs, prepared to excel in results-driven environment. Demonstrates exceptional communication skills, team collaboration, and adaptability to evolving needs. Skilled in fostering relationships, resolving issues, and enhancing guest satisfaction. Known for reliability, integrity, and proactive approach to achieving goals.

Overview

10
10
years of professional experience

Work History

PLAYERS CLUB REPRESENTATIVE

Saddle West Hotel & Casino
04.2023 - 03.2024
  • Provided personalized assistance to high-value players, fostering loyalty and repeat visits.
  • Welcomed new members and setup players accounts, adding comps and rewards to accounts.
  • Supported casino operations during peak periods, helping maintain a positive atmosphere for all guests.
  • Boosted club membership by promoting the benefits of joining the Player''s Club to casino guests.

Cardiopulmonary Technician

ELLETT MEMORIAL HOSPITAL
06.2014 - 10.2022
  • Increased efficiency and operating capabilities by serving as facilitator between physicians and staff.
  • Facilitated communication between patients, families, and healthcare providers, ensuring a collaborative approach to treatment planning.
  • Gathered supplies needed for cardiac imaging procedures.
  • Providing excellent patient care, oxygen therapy, pulmonary treatments and emergency care to patients.

Education

Associate of Science - Business

MAPLE WOODS COMMUNITY COLLEGE
GLADSTONE MO
05.1991

Associate of Science - Respiratory Therapy

CALIFORNIA COLLEGE FOR HEALTH SCIENCES/TRUMAN MED
KANSAS CITY MO
05-1991

Skills

  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Timeline

PLAYERS CLUB REPRESENTATIVE

Saddle West Hotel & Casino
04.2023 - 03.2024

Cardiopulmonary Technician

ELLETT MEMORIAL HOSPITAL
06.2014 - 10.2022

Associate of Science - Business

MAPLE WOODS COMMUNITY COLLEGE

Associate of Science - Respiratory Therapy

CALIFORNIA COLLEGE FOR HEALTH SCIENCES/TRUMAN MED