Carol Aliviado

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Delivered prompt service to prioritize customer needs.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

• Update patient information on a daily basis.

• Prescreen 25 patients daily.

• Set up and cancel appointments and answer multiple phone lines.

• Responsible for verifying patient insurance with different benefit providers and submitting correct benefit paperwork.

• Handled outbound and inbound international calls
• Incharge of product sales and inquiry
• Attended group seminars and trainings
• Work with a competent team on a designated area
• Encode sales and client progress