CAROL BENNETT
Gastonia,NC
Summary
Well educated individual who wants to return to the healthcare field and utilize my experience and education to make a difference in patient care
Overview
8
8
years of professional experience
Work History
Economic Services Caseworker
Gaston County Department of Health and Human Services
Gastonia, NC
09.2023 - Current
- Manage case loads effectively to ensure efficient and timely resolution of client issues.
- Reevaluate eligibility for benefits on an annual basis
- Assess eligibility for multiple Medicaid programs
- Create and mail appropriate notices
- Demonstrate responsiveness to client communication via email and phone
- Conduct in-person client meetings to address inquiries regarding benefits and coverage.
- Reconcile case management reports weekly
- Stay current on changes to Medicaid policy
Paradigm Lab Assistant
Psychiatric Services of Carolinas
Gastonia, NC
02.2017 - 09.2024
- Evaluated patients' risk level and determined appropriate frequency for urine drug screening
- Provided accurate interpretation of test results to assist clinicians
- Served as a direct liaison between clinicians and lab personnel
- Obtained and documented patients' vital signs during every appointment
- Proficient in utilizing medical EMR software
- Scheduled follow up appointments as required
- Compiled daily spreadsheet of patients seen for billing purposes
- Streamlined processes and implemented best practices for optimal patient care
Education
Bachelor of Arts - Applied Psychology
Belmont Abbey College
Belmont, NC05-2017
Skills
- Client Advocacy
- Records Management
- Patient Engagement
- Patient Care
Timeline
Economic Services Caseworker
Gaston County Department of Health and Human Services
09.2023 - Current
Paradigm Lab Assistant
Psychiatric Services of Carolinas
02.2017 - 09.2024
Bachelor of Arts - Applied Psychology
Belmont Abbey College
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