Samantha Claypool
Brevard
Summary
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Overview
26
26
years of professional experience
Work History
Economic Services Caseworker
Department of Social Services
07.1999 - 07.2025
- Completed assessments for all Federal and State welfare programs including Medicaid, Food Stamps, and TANF . Completed interviewing, case recertification, case changes and automated changes per policy. Determination for all programs utilized Federal and State policy and procedures depending on program.
- Provided comprehensive training to new staff members, enhancing their understanding of social welfare programs and procedures.
- Implemented new computer and policy program for the Medicaid Transportation Unit.
- Analyzed case files to ensure compliance with state regulations and organizational policies.
- Implemented quality control measures for case reviews, maintaining high standards of accuracy and consistency across the department.
- Assisted front desk with answering phones, general knowledge of county programs, assisting clients with needs and training of new staff of how to utilize the computer systems at front desk stations.
- Conducted regular audits on active cases to maintain accuracy and compliance with program guidelines.
Education
Associate of Secretarial Sciences -
Continuing Education of Danbury
Danbury, CT05-1992
Skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
- Client engagement
Timeline
Economic Services Caseworker
Department of Social Services
07.1999 - 07.2025
Associate of Secretarial Sciences -
Continuing Education of Danbury