Carol Bergeron
Palmetto,FL
Summary
Dynamic Sales Manager with a proven track record at American Refrigerants, excelling in relationship building and strategic account development. Increased sales revenue through innovative strategies and enhanced client satisfaction by resolving issues promptly. Skilled in direct sales and account management, fostering long-term partnerships that drive business growth.
Overview
13
13
years of professional experience
Work History
Sales Manager
American Refrigerants
12.2019 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Office Administrator
Intelligent Display Solitions
01.2012 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
- Managed executive travel arrangements, optimizing itineraries for cost-effectiveness and time management.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Business
Shelton High School
Shelton, CTSkills
- Relationship building
- Staff management
- Goals and performance
- Product knowledge
- Client relationship management
- Positive and upbeat
- Direct sales
- Sales tracking
- Account management
- Rapport and relationship building
- New business development
- Order management
- Key account management
- Strategic account development
Timeline
Sales Manager
American Refrigerants
12.2019 - Current
Office Administrator
Intelligent Display Solitions
01.2012 - 12.2019
Business
Shelton High School